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Need advice on broadband speeds

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So after getting frustrated with virgin whilst negotiating my contract I cancelled,  there was a VERY attractive deal with BT but unfortunately that was running out the day I decided to cancel so I signed up. As I suspected the day after Virgin rang me 4 times. I've yet to speak to virgin to see what they're offering but I suspect it will be what I asked them for as I based the amount on posts in the haggling discussion . However now I have cancelled I'm very reluctant to change my only concern is the broadband speed I currently have 100 mbps with virgin with bt that will reduce to up to 36mbps. I work from home so need to be able to use Internet for calls and teams and I also stream a fair bit of radio and TV? Am I going to be seeing a lot more of that buffering disc or will the 36mbps suffice? 


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  • adindas
    adindas Posts: 6,856 Forumite
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    edited 6 November 2022 at 12:21PM
    kam0108 said:
    So after getting frustrated with virgin whilst negotiating my contract I cancelled,  there was a VERY attractive deal with BT but unfortunately that was running out the day I decided to cancel so I signed up. As I suspected the day after Virgin rang me 4 times. I've yet to speak to virgin to see what they're offering but I suspect it will be what I asked them for as I based the amount on posts in the haggling discussion . However now I have cancelled I'm very reluctant to change my only concern is the broadband speed I currently have 100 mbps with virgin with bt that will reduce to up to 36mbps. I work from home so need to be able to use Internet for calls and teams and I also stream a fair bit of radio and TV? Am I going to be seeing a lot more of that buffering disc or will the 36mbps suffice? 


    At the moment, there are only three FibreOPtic Broadband are running the network in this country. Virgin Media, HyperOptic, CityFibre (BT Open Reach, Vodafone, TalkTalk, PlusNet, etc),
    If you can not get CityFibre, HyperOptic network running in your are then you have no other option then negotiate with VM if you still need FibreOptic Broadband.
  • The_Fat_Controller
    The_Fat_Controller Posts: 2,006 Forumite
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    edited 6 November 2022 at 12:14PM
    If you are moving to BT Fibre to the Cabinet and only getting an estimated speed of 36, then you will be on a relatively long and possible crappy phone line for part of your connection and your upload speed could be problematic too.

    If that is the case I would be haggling with Virgin for a deal.
  • victor2
    victor2 Posts: 8,139 Ambassador
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    If you are being told "up to" 36Mbps download speed, it could be less than that in reality. If you do get 36, it should be fine for video streaming. Depends what load your other uses put on it.
    At least with Virgin, you generally get whatever speed they advertise. Probably best to answer one of Virgin's calls if they call again. Alternatively, you could call them to cancel the cancellation and see what they offer, or move away then go back on a new customer offer. Not sure how long your property has to be disconnected from Virgin to then be considered a new customer though.

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  • Bradden
    Bradden Posts: 1,202 Forumite
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    I think the OP may be referring to the package on offer in the deal not the maximum line speed.

    I beleive 8mb should be fine if it's only you using the broadband at home during the day for zoom cals etc. This isn't a business package though so you may want to consider a backup mobile connection in case the internet goes down when working.

    https://www.bt.com/products/broadband/deals

    Full Fibre Essential  36MB

    Your Stay Fast Guarantee 18Mb
    Upload speed 10Mb

    Your Stay Fast Guarantee
    You'll get £20 back if you don’t get the speeds we promise you.
    Get a copy of your speeds sent to the email associated with your BT ID, or your Primary email if you have set one up.
  • littleboo
    littleboo Posts: 1,730 Forumite
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    adindas said:
    kam0108 said:
    So after getting frustrated with virgin whilst negotiating my contract I cancelled,  there was a VERY attractive deal with BT but unfortunately that was running out the day I decided to cancel so I signed up. As I suspected the day after Virgin rang me 4 times. I've yet to speak to virgin to see what they're offering but I suspect it will be what I asked them for as I based the amount on posts in the haggling discussion . However now I have cancelled I'm very reluctant to change my only concern is the broadband speed I currently have 100 mbps with virgin with bt that will reduce to up to 36mbps. I work from home so need to be able to use Internet for calls and teams and I also stream a fair bit of radio and TV? Am I going to be seeing a lot more of that buffering disc or will the 36mbps suffice? 


    At the moment, there are only three FibreOPtic Broadband are running the network in this country. Virgin Media, HyperOptic, CityFibre (BT Open Reach, Vodafone, TalkTalk, PlusNet, etc),

    Confused, misleading and plain wrong
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