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EDF nightmare
lllllkkkkk
Posts: 1 Newbie
in Energy
I sold a property just over 10 years ago, closed the account, gave readings, can't remember what the final balance was, I was probably in credit as was on DD.
I don't believe for 1 minute I owed them anything, if I did I would have paid it with the proceeds of the house!
Suddenly out of the blue, last month they send me a demand for £279 relating to that old account, the letter mentioned a bill they said they recently sent, but I never received.
I struggled to get through to them using phone, leaving message, and their "digital assistant", no response
. .. I eventually spoke to a customer service adviser who advised that this is unusual with accounts that have been dormant for over 2 years, she said she would "escalate it".
Since then I have received another demand and now a FINAL NOTICE of intended legal action which will affect my credit rating.
I tried to call on the given numbers, one went dead after 15 minutes, the other spoke of a minimum 10 minute wait.
What should I do?
They continually speak of treating them with respect, they certainly havn't shown any towards me!
I don't believe for 1 minute I owed them anything, if I did I would have paid it with the proceeds of the house!
Suddenly out of the blue, last month they send me a demand for £279 relating to that old account, the letter mentioned a bill they said they recently sent, but I never received.
I struggled to get through to them using phone, leaving message, and their "digital assistant", no response
. .. I eventually spoke to a customer service adviser who advised that this is unusual with accounts that have been dormant for over 2 years, she said she would "escalate it".
Since then I have received another demand and now a FINAL NOTICE of intended legal action which will affect my credit rating.
I tried to call on the given numbers, one went dead after 15 minutes, the other spoke of a minimum 10 minute wait.
What should I do?
They continually speak of treating them with respect, they certainly havn't shown any towards me!
0
Comments
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Head over to the Debt Free Wannabe board - if the notice you have had is a “Letter before action” they will advise on your next steps. They’re used to dealing with this sort of thing over there though so you can be confident you’ll get the right advice.🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
Balance as at 01/09/23 = £115,000.00 Balance as at 31/12/23 = £112,000.00
Balance as at 31/08/24 = £105,400.00 Balance as at 31/12/24 = £102,500.00
£100k barrier broken 1/4/25
Balance as at 31/08/25 = £ 95,450.00. Balance as at 31/12/25 = £ 91,100.00
SOA CALCULATOR (for DFW newbies): SOA Calculatorshe/her1 -
Personally I'd start by sending them a subject access request where they have to provide all the information they have on you to prove why they think this debt is owed and should be paid.
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⭐️🏅😇🏅🏅🏅0 -
I don’t think they can chase you for a debt that old, I thought the maximum was 6 years. Regardless it should be written off under backbilling code. Ring the complaints team on Monday, 0333 2005101lllllkkkkk said:I sold a property just over 10 years ago, closed the account, gave readings, can't remember what the final balance was, I was probably in credit as was on DD.
I don't believe for 1 minute I owed them anything, if I did I would have paid it with the proceeds of the house!
Suddenly out of the blue, last month they send me a demand for £279 relating to that old account, the letter mentioned a bill they said they recently sent, but I never received.
I struggled to get through to them using phone, leaving message, and their "digital assistant", no response
. .. I eventually spoke to a customer service adviser who advised that this is unusual with accounts that have been dormant for over 2 years, she said she would "escalate it".
Since then I have received another demand and now a FINAL NOTICE of intended legal action which will affect my credit rating.
I tried to call on the given numbers, one went dead after 15 minutes, the other spoke of a minimum 10 minute wait.
What should I do?
They continually speak of treating them with respect, they certainly havn't shown any towards me!0 -
Don’t call them. Better to keep everything in writing. If you were going to send any letters, then the “Prove It” letter would be a good start (template, again, is on DFW) - but if you have a letter before action it may be that they are taking it that in your previous discussions with them you have accepted liability for the debt. If you send the Prove It letter don’t be tempted to”freestyle it” and add any further information - whatever anyone on this board might suggest!It may be that it is statute barred as it is over 6 years old - however it’s often best to simply get them to go away with the “Prove it”. If they do come up with something that proves it, then the Statute Barred letter would get deployed.🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
Balance as at 01/09/23 = £115,000.00 Balance as at 31/12/23 = £112,000.00
Balance as at 31/08/24 = £105,400.00 Balance as at 31/12/24 = £102,500.00
£100k barrier broken 1/4/25
Balance as at 31/08/25 = £ 95,450.00. Balance as at 31/12/25 = £ 91,100.00
SOA CALCULATOR (for DFW newbies): SOA Calculatorshe/her1 -
Will get dealt with a lot quicker if you ring the complaints team direct0
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Please don’t recommend this where comes to debt where it “may” just be a fishing exercise to try to get someone to cough up - it’s really poor advice and why I strongly suggest the OP seeks their solution on the DFW board!Mobtr said:Will get dealt with a lot quicker if you ring the complaints team direct🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
Balance as at 01/09/23 = £115,000.00 Balance as at 31/12/23 = £112,000.00
Balance as at 31/08/24 = £105,400.00 Balance as at 31/12/24 = £102,500.00
£100k barrier broken 1/4/25
Balance as at 31/08/25 = £ 95,450.00. Balance as at 31/12/25 = £ 91,100.00
SOA CALCULATOR (for DFW newbies): SOA Calculatorshe/her5 -
not sure why you think speaking directly to the complaints team is bad advice. They have the ability to put everything on hold to stop further escalation and can discuss with the op exactly where it’s come from & why it’s been sent. The chances are it will be sent straight to backbilling to be written off anyway. Probably resolved before they would even receive, log and deal with a letter0
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There risk of someone being drawn into saying something over the telephone which then gets taken as acknowledgement of the debt is huge - thisis why we always advise to keep things in writing, and to never offer any further detail which might enable those chasing a debt to”flesh out” their backstory.🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
Balance as at 01/09/23 = £115,000.00 Balance as at 31/12/23 = £112,000.00
Balance as at 31/08/24 = £105,400.00 Balance as at 31/12/24 = £102,500.00
£100k barrier broken 1/4/25
Balance as at 31/08/25 = £ 95,450.00. Balance as at 31/12/25 = £ 91,100.00
SOA CALCULATOR (for DFW newbies): SOA Calculatorshe/her4 -
Even even if you actually owed this debt it is unenforceable as being over 6 years old it is statute barred. I
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Maybe for a more recent debt but not for an energy one for £279 off 10 years ago.EssexHebridean said:There risk of someone being drawn into saying something over the telephone which then gets taken as acknowledgement of the debt is huge - thisis why we always advise to keep things in writing, and to never offer any further detail which might enable those chasing a debt to”flesh out” their backstory.0
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