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Some thoughts on the AA

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Car_54
Car_54 Posts: 8,816 Forumite
Tenth Anniversary 1,000 Posts Name Dropper
edited 4 November 2022 at 5:33PM in Praise, vent & warnings
From James Coney in the Sunday Times:

"This is my last column as your Money editor — here are some of my main takeaways ...

... 6. The AA is not a breakdown company

It is a financial services company that happens to also fix cars. I despise the AA like no other firm, even HSBC (who I loathe). It treats customers with complete disdain, by rolling them over on to hugely expensive policies after the first year as a customer. This practice is banned for car insurance, but not for breakdown cover. We’ve reported on all kinds of unscrupulous sales tactics from this firm.

A new code of conduct from the City regulator is supposed to force companies to treat customers better.

The litmus test of its success will be whether it can clean up the AA."

Comments

  • Being with the AA is a cat and mouse game to get the best price, haggling, changing family members etc.

    But to be fair the 2-3 times I've needed them they have been there pretty quickly which is much more important than price.
  • DullGreyGuy
    DullGreyGuy Posts: 18,345 Forumite
    10,000 Posts Second Anniversary Name Dropper
  • prowla
    prowla Posts: 13,955 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Car_54 said:
    From James Coney in the Sunday Times:

    "This is my last column as your Money editor — here are some of my main takeaways ...

    ... 6. The AA is not a breakdown company

    It is a financial services company that happens to also fix cars. I despise the AA like no other firm, even HSBC (who I loathe). It treats customers with complete disdain, by rolling them over on to hugely expensive policies after the first year as a customer. This practice is banned for car insurance, but not for breakdown cover. We’ve reported on all kinds of unscrupulous sales tactics from this firm.

    A new code of conduct from the City regulator is supposed to force companies to treat customers better.

    The litmus test of its success will be whether it can clean up the AA."



    No reply...
  • Belenus
    Belenus Posts: 2,753 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper
    Some thoughts on the AA

    Automobile Anonymous?

    A man walked into a car showroom.
    He said to the salesman, “My wife would like to talk to you about the Volkswagen Golf in the showroom window.”
    Salesman said, “We haven't got a Volkswagen Golf in the showroom window.”
    The man replied, “You have now mate".
  • lincroft1710
    lincroft1710 Posts: 18,851 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    prowla said:
    Car_54 said:
    From James Coney in the Sunday Times:

    "This is my last column as your Money editor — here are some of my main takeaways ...

    ... 6. The AA is not a breakdown company

    It is a financial services company that happens to also fix cars. I despise the AA like no other firm, even HSBC (who I loathe). It treats customers with complete disdain, by rolling them over on to hugely expensive policies after the first year as a customer. This practice is banned for car insurance, but not for breakdown cover. We’ve reported on all kinds of unscrupulous sales tactics from this firm.

    A new code of conduct from the City regulator is supposed to force companies to treat customers better.

    The litmus test of its success will be whether it can clean up the AA."



    No reply...
    Agree that that's bad, complete silence for over 2 years!
    If you are querying your Council Tax band would you please state whether you are in England, Scotland or Wales
  • Pollycat
    Pollycat Posts: 35,725 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Savvy Shopper!
    Was there a reason that this thread was necroposted?
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