Some thoughts on the AA

Car_54 Posts: 8,129
First Anniversary Name Dropper First Post
edited 4 November 2022 at 4:33PM in Praise, vent & warnings
From James Coney in the Sunday Times:

"This is my last column as your Money editor — here are some of my main takeaways ...

... 6. The AA is not a breakdown company

It is a financial services company that happens to also fix cars. I despise the AA like no other firm, even HSBC (who I loathe). It treats customers with complete disdain, by rolling them over on to hugely expensive policies after the first year as a customer. This practice is banned for car insurance, but not for breakdown cover. We’ve reported on all kinds of unscrupulous sales tactics from this firm.

A new code of conduct from the City regulator is supposed to force companies to treat customers better.

The litmus test of its success will be whether it can clean up the AA."


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