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Buyer refused parcel

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Hi.
This is a bit of a strange one. Hope someone can help.
According to tracking the buyer refused a parcel and it is being sent back to me.
On further investigation it was sent to a pick up point (petrol station) and on ringing them they "do not do signatures". It was sent signed for.
I have notified the buyer.
What happens now ?
TIA

Comments

  • GadgetGuru
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    In such a case I'm sure eBay would just side with the buyer and force you to refund, including the postage cost, leaving you out of pocket. 

    Has the buyer responded to you??

    If it was the petrol station that refused it, then it's not really the buyer's fault at all so you may have to just take the loss with postage and re-post, assuming they still want it......if not, then you'd have to refund I'm afraid (once you have the item back of course)
  • NBLondon
    NBLondon Posts: 5,560 Forumite
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    Is that not "problem with buyer's address"?   
    I need to think of something new here...
  • topcat105
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    The address was correct. The ECP number was correct.
    Its just that the petrol station will not sign for parcels.
    If this is the case then why are they providing the service ?
    No response from buyer as yet. I realise this is not buyer's fault but neither is it mine....
  • the_lunatic_is_in_my_head
    the_lunatic_is_in_my_head Posts: 7,809 Forumite
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    edited 4 November 2022 at 5:02PM
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    eBay says 

    The buyer refused delivery of the item
    Covered:
    The item arrived with postage cost still owing because the seller didn't apply enough postage
    Not covered:
    The buyer refused delivery for any other reason

    So in theory the buyer isn't covered although what eBay will actually do if the buyer opens the claim is another thing. I'd wait to hear from the buyer really before doing anything further. 
  • soolin
    soolin Posts: 72,423 Ambassador
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    When I used to use click and collect I gave up purely due to the amount of people who never collected, and on each occasion I was forced to refund.

    However if the_lunatic_is_in_myhead has a link then I would have that t and c in front of me and phone eBay and insist that they cover you . I can’t see them allowing you to keep the money and have the item back, but they might write off the outward postage at least. 
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • soolin
    soolin Posts: 72,423 Ambassador
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    NBLondon said:
    Is that not "problem with buyer's address"?   
    The problems with buyers address is used more before an item is posted if a seller doesn’t want to send, I can’t think of any practical way it can be used once an item has gone. 
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • soolin said:

    However if the_lunatic_is_in_myhead has a link then I would have that t and c in front of me and phone eBay and insist that they cover you . I can’t see them allowing you to keep the money and have the item back, but they might write off the outward postage at least. 
    It's just part of the general terms for the Money Back Guarantee

    https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210#not-received

    Worth noting in the past eBay haven't followed these terms to the letter and on this occasion the buyer hasn't refused the parcel as such so it's anyone's guess what eBay would actually do. 
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