Buyer refused parcel 4 November 2022 at 1:36PM in Ebay, auctions, car boot sales, post & parcels 7 replies 338 views

topcat105

Hi.
This is a bit of a strange one. Hope someone can help.
According to tracking the buyer refused a parcel and it is being sent back to me.
On further investigation it was sent to a pick up point (petrol station) and on ringing them they "do not do signatures". It was sent signed for.
I have notified the buyer.
What happens now ?
TIA

IftiBashir

In such a case I'm sure eBay would just side with the buyer and force you to refund, including the postage cost, leaving you out of pocket. 

Has the buyer responded to you??

If it was the petrol station that refused it, then it's not really the buyer's fault at all so you may have to just take the loss with postage and re-post, assuming they still want it......if not, then you'd have to refund I'm afraid (once you have the item back of course)

NBLondon

Is that not "problem with buyer's address"?   

topcat105

The address was correct. The ECP number was correct.
Its just that the petrol station will not sign for parcels.
If this is the case then why are they providing the service ?
No response from buyer as yet. I realise this is not buyer's fault but neither is it mine....

the_lunatic_is_in_my_head

eBay says 

The buyer refused delivery of the item

Covered:
The item arrived with postage cost still owing because the seller didn't apply enough postage
Not covered:
The buyer refused delivery for any other reason

So in theory the buyer isn't covered although what eBay will actually do if the buyer opens the claim is another thing. I'd wait to hear from the buyer really before doing anything further. 

soolin

When I used to use click and collect I gave up purely due to the amount of people who never collected, and on each occasion I was forced to refund.

However if the_lunatic_is_in_myhead has a link then I would have that t and c in front of me and phone eBay and insist that they cover you . I can’t see them allowing you to keep the money and have the item back, but they might write off the outward postage at least. 

soolin

NBLondon said:

Is that not "problem with buyer's address"?   

The problems with buyers address is used more before an item is posted if a seller doesn’t want to send, I can’t think of any practical way it can be used once an item has gone. 

the_lunatic_is_in_my_head

soolin said:

However if the_lunatic_is_in_myhead has a link then I would have that t and c in front of me and phone eBay and insist that they cover you . I can’t see them allowing you to keep the money and have the item back, but they might write off the outward postage at least. 

It's just part of the general terms for the Money Back Guarantee

https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210#not-received

Worth noting in the past eBay haven't followed these terms to the letter and on this occasion the buyer hasn't refused the parcel as such so it's anyone's guess what eBay would actually do.