Asda have taken money without authorisation from my credit card.
I placed an online order worth £100+£1.75 delivery. The day of delivery, they e-mailed me to say they could only deliver £30 worth, plus the £1.75 delivery. But, several days later, they charged my credit card with £101.75 - thus taking £70 extra without authorisation.
I have tried phoning Customer Services, who e-mailed me a £5 voucher (which I consider an insult), and then hung up on me; I have exchanged many e-mails with various people at Customer Services; and nobody is in the slightest bit interested in refunding the money which they have taken without authorisation. Eventually I said that I was going to contact the media about it; so they e-mailed to say that they had initiated a refund ... for £31.75! And now I cannot get any response to my e-mails at all.
I just cannot understand how anybody can call themselves Customer Services but fail so spectacularly to do what should be a very simple thing - to refund the money they should not have taken (which I suspect is illegal anyway, and the man on the phone did agree with this); to apologise; and to make an ex gratia payment in compensation (I suggested £30 to cover my time, stress, and time on the phone). I think I am going to be reduced to sending snailmail to their head office, as even the number they publish for that is the same old Customer Services number.
Has anybody got any sure-fire way of contacting anybody at Asda who will actually take any action about a complaint? (I don't do social media.)
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