Currys 2 November 2022 at 4:26PM in Praise, vent & warnings 10 replies 503 views

diystarter7

Looking to by a tv
did my research etc.
We did a quick visit to Currys and no staff came over but a chap representing a tv company came over
and tried to sell us their brand. He was honest and got the message we were not interested in Samsung TV's but a Sony
We looked and went home
I spoke to an online person, all is good
the next day I wanted to place an order but as tv was 75 inch OLED I wanted a bit of reassurance re the couple of hundred cashback
I tried to speak to someone online for at least a couple of hours but none was available
I looked up another retailer, rang them got through very quickly and bought the TV from them that cost a few thousand quid
and guess what, it was 80 quid cheaper when I asked for a discount.

We have bought from Currys before but they are not great and there are better people out there to buy from and cheaper.

SiliconChip

The first place to look should always be Richer Sounds for the free 6 year warranty, followed by John Lewis who should offer at least 2 years warranty and sometimes more (although their customer service has slipped over the last few years). Currys would be at the bottom of the pile.

And of course the sensible thing would have been to ask for suggestions on here before buying - I personally refuse to buy Sony products after failing to get a repair from them years ago, I'd much rather have a Samsung although it might not necessarily be the top choice.

tempus_fugit

diystarter7 said:

Looking to by a tv
did my research etc.
We did a quick visit to Currys and no staff came over but a chap representing a tv company came over
and tried to sell us their brand. He was honest and got the message we were not interested in Samsung TV's but a Sony
We looked and went home
I spoke to an online person, all is good
the next day I wanted to place an order but as tv was 75 inch OLED I wanted a bit of reassurance re the couple of hundred cashback
I tried to speak to someone online for at least a couple of hours but none was available
I looked up another retailer, rang them got through very quickly and bought the TV from them that cost a few thousand quid
and guess what, it was 80 quid cheaper when I asked for a discount.

We have bought from Currys before but they are not great and there are better people out there to buy from and cheaper.

Who was the "other retailer"? Might be useful to know. 

diystarter7

Richer sounds - the family has used them in the past as have others on this forum.
NB: I may not have bought from Richer Sounds if the 5 year guarantee was not from the manufacturer, Richer offers 6 years with the extra year from them but I'm happy with the 5.

mersey

Richer Sounds are great,and fixed my LG tv under warranty,with no problems.

MalMonroe

Yep, I love Richer Sounds. And have haggled with them for discounts successfully on a couple of occasions, too. 

diystarter7

Great stuff.
Thanks for sharing. IMO the co is still headed my the owner and that is why it has a good reputation.

pollypenny

75 inch!   A cinema?

diystarter7

pollypenny said:

75 inch!   A cinema?

lol, we had a 55 incher for years ago but it was too small at where i sit is a good 20 feet from the tv. I was looking for 60 inches but they dont do them and then noted the tv i liked the price difference between 65 and 75 was only a few hundred quid and you don't buy a living room tv every day so went for that.

MarkG5678

Bit off topic, but I've recently bought a gaming console and ran out of HDMI inputs on my tv.  I did some research and found that an HDMI Switch is one answer that avoids unplugging.  Anyway, went into Currys and was shown the Sandstrom 5way switch for just under £50.   They didn't offer any alternatives.   Looked expensive, but anyway saw a 1 week price guarantee and thought I'd be able to find one elsewhere and get some money back.  Turns out Sandstrom is their own brand across the group, and so will be priced the same everywhere. 

Anyway, the warning is that some accessories they only sell as own brand, and can be overpriced compared to other retailers.  

SaverRate

MarkG5678 said:

Bit off topic, but I've recently bought a gaming console and ran out of HDMI inputs on my tv.  I did some research and found that an HDMI Switch is one answer that avoids unplugging.  Anyway, went into Currys and was shown the Sandstrom 5way switch for just under £50.   They didn't offer any alternatives.   Looked expensive, but anyway saw a 1 week price guarantee and thought I'd be able to find one elsewhere and get some money back.  Turns out Sandstrom is their own brand across the group, and so will be priced the same everywhere. 

Anyway, the warning is that some accessories they only sell as own brand, and can be overpriced compared to other retailers.  

That's why you do your research before buying/going to store. 

Your can get a HDMI switch from Amazon for under £10.00