Motability car 'mistakenly' cancelled by dealer, can I do anything?

BigBoss

I received a call the other day saying my dealership had mistakenly cancelled my car order…is there anything I can do?

Specifically, can I ask them to prove it was a mistake?

Savvy_Sue

Who was the call from? and does it matter whether they can prove it was a mistake or not? 

Surely what you want is for the order to be reinstated, with as little delay as possible - who is responsible for doing this and what are they doing about it?

BigBoss

Savvy_Sue said:

Who was the call from? and does it matter whether they can prove it was a mistake or not? 

Surely what you want is for the order to be reinstated, with as little delay as possible - who is responsible for doing this and what are they doing about it?

From the dealer. And your second paragraph is precisely why I want to know if it was a mistake or whether or not I was simply gazumped (which is the likely truth). 

MalMonroe

It seems that you will need to speak to the dealer and find out why your order was cancelled and when they are going to put it right for you.

Only the dealer can tell you. And indeed, should have told you when they phoned you. Or they could have acted in a sensible manner and put the matter right without even bothering you!

Phone and ask. 

elsien

BigBoss said:

I received a call the other day saying my dealership had mistakenly cancelled my car order…is there anything I can do?

Specifically, can I ask them to prove it was a mistake?

You can ask.
And they can simply repeat the answer that you’ve already been given, that it was a genuine mistake. They can’t show you other peoples records due to data protection. I can’t see that you really have any way of proving otherwise.