Not being charged for our Gas via Direct debit

Robin9

As my earlier comments - don't duck the issue -  it will come back to bite you.


Contact your supplier !

CanNeverThinkOfAUsername

Normally when this happens if means the COS reading is not being validated or a new meter has been installed. Something like that. I would 100% recommend contacting your supplier as the longer this goes on, the harder it will be to fix on the national database.

MWT

jonah80 said:

No, we haven't contacted them as we are waiting to see if they realise and we don't want to alert them. The money is there in the account if they come back on it, but we just wondered where we stand if they don't come back on it?

You have nothing to gain by not telling them.

The back-billing rules will not help you as they are entitled to use any money paid by DD to cover the costs no matter how far back they go as there is considered to be no 'bill shock' as you've been paying for it anyway...

Even if you asked them to refund the balance to you, you are not safe as when the problem is discovered they are allowed to reverse any refunds and apply that money to cover the charges as far back as they go...

I would suggest you work out what the gas cost will be so you can see if the balance covers that or if there is still more to be paid...

jonah80

CanNeverThinkOfAUsername said:

Normally when this happens if means the COS reading is not being validated or a new meter has been installed. Something like that. I would 100% recommend contacting your supplier as the longer this goes on, the harder it will be to fix on the national database.

Definitely not a new metre in the house. The monthly readings are being updated we just aren't being charged so not sure what you mean regarding the national database?

EssexHebridean

I'd also strongly suggest if you think the previous DD amount would have been the right amount for your use, if you reduce it to £100 then make sure you save the outstanding £300 a month into a separate account ready for when the bills get applied and the supplier wants the balance of the money from you. 

Alnat1

Simply contact them and get it sorted. You are not gaining anything by not telling them and you will pay for all the gas used in the end.

Maybe if it's not sorted soon you will end up paying extra if more of the units get charged at the new higher rates? I know they are supposed to try and balance when the gas was used but it might not work in your favour.

[Deleted User]

When I read threads like this, it just shows how badly the Backfilling Code was written. The Code was introduced to prevent consumer bill shock in the event of a failure in customer service. No one thought that it would incentivise consumers to sit back and do nothing re their accounts in the hope that they could get lower energy bills as a result of write off.

jonah80

Alnat1 said:

Simply contact them and get it sorted. You are not gaining anything by not telling them and you will pay for all the gas used in the end.

Maybe if it's not sorted soon you will end up paying extra if more of the units get charged at the new higher rates? I know they are supposed to try and balance when the gas was used but it might not work in your favour.

We are on a fixed rate tariff for the next 2 years. I guess we will just see if they realise their mistake at any point

Robin9

As they say on DD  -  "I'm out""

jonah80

[Deleted User] said:

When I read threads like this, it just shows how badly the Backfilling Code was written. The Code was introduced to prevent consumer bill shock in the event of a failure in customer service. No one thought that it would incentivise consumers to sit back and do nothing re their accounts in the hope that they could get lower energy bills as a result of write off.

We send in our monthly gas readings and we are paying £400 a month into the account! So not sure we are doing nothing regarding our account