We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Octopus Energy not anwering their emails
Options
Comments
-
the best company is the one that you never have a problem with. the worst the one you do.Chrysalis said:
Their good rep only seems to come from a few people on MSE, I think since they became a SOLR they have been pretty bad.visi said:As you may know, Octopus have always had a reputation for good customer service and speedy responses to emails. Which is one of the reasons I signed up over a year ago. However, they are not responding to emails and they are not sending me the usual monthly reminder for a meter reading. On investigating their fb page, I found that I am not the only one. Are they about to go bust?
I have a lot of stories not just from myself but also from others I know in trying to deal with Octopus, and they are one of the worst companies I have seen in terms of staff training, getting responses, and how they have loads of teams that are not customer facing etc.
Good smart meter policies, but poor customer service.
How this will be after the bulb acquisition I dont know, dread to think.
They are a wealthy company, wont be going bust, its just they growing faster then they can handle.Almost everything will work again if you unplug it for a few minutes, including you. Anne Lamott
It's amazing how those with a can-do attitude and willingness to 'pitch in and work' get all the luck, isn't it?
Please consider buying some pet food and giving it to your local food bank collection or animal charity. Animals aren't to blame for the cost of living crisis.0 -
Don't send your emails on a Friday.
https://www.energylivenews.com/2022/08/15/octopus-fizzles-out-boozy-work-event-claims/
1 -
I can see no issues with staff having a beer in the Friday late afternoon / early evening meeting before they head home for the weekend after a hard week.
4 -
poets dayCanNeverThinkOfAUsername said:I can see no issues with staff having a beer in the Friday late afternoon / early evening meeting before they head home for the weekend after a hard week.
Almost everything will work again if you unplug it for a few minutes, including you. Anne Lamott
It's amazing how those with a can-do attitude and willingness to 'pitch in and work' get all the luck, isn't it?
Please consider buying some pet food and giving it to your local food bank collection or animal charity. Animals aren't to blame for the cost of living crisis.1 -
Don't know how long the OP had been waiting for a reply but I emailed Octopus on 18th October, got a reply today (31st) saying he/she didn't quite understand my query. So, yes they are way behind with emails.0
-
1
-
i'd say best no problems, second best problem solved well, third best problem 'solved' badly?visi said:Almost everything will work again if you unplug it for a few minutes, including you. Anne Lamott
It's amazing how those with a can-do attitude and willingness to 'pitch in and work' get all the luck, isn't it?
Please consider buying some pet food and giving it to your local food bank collection or animal charity. Animals aren't to blame for the cost of living crisis.2
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.1K Banking & Borrowing
- 253.2K Reduce Debt & Boost Income
- 453.7K Spending & Discounts
- 244.1K Work, Benefits & Business
- 599.2K Mortgages, Homes & Bills
- 177K Life & Family
- 257.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards