Amex - online account transactions issues ?
in Credit cards
6 replies 181 views
in Credit cards
Is anybody experiencing problems using a PC or laptop logged into online banking ?
We have the Everyday Cashback Credit Card - 7 consecutive transactions not showing from 3rd to 9th October - all subsequent transactions all showing after the 9th.
However, on the iPad all transactions from 3rd of the month onwards are available to check..
I called Amex and spoke to a young lady a few days ago, she was very helpful and advised there was a problem with their online service and that it was in the process of being rectified.
The same problem this morning - another call to Amex and a different representative was clearly unaware of said issue and it would be reported to the backroom boffins for action.
Just wondered if anybody else was having similar experience ?
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The main card holder sees all transactions but the additional cardholder will see their own transactions only.
I've just been overcharged at Morrisons due to misunderstanding. £27 instead of £12.
One lady with a larger shopping let me in front of her because I had only 4 items. I told the cashier (an older lady) I only have "these 4 items" and as she started scanning she counted the first item 4x... I realised after paying that it was way too much and told her immediately. She sent me to the customer service. They entered -15 in the terminal and I put my Amex in it, entered my PIN and they charged back £15. Or at least that's what should have happened. However, when I log into my Amex, it doesn't show the £15 chargeback anywhere in my online transactions. Still just the £27 pending and nothing more. Anyone has some experience with this? Will it show up later or did the chargeback somehow fail?
Thanks. It was less than 2 hours ago. Maybe I'll do my own topic.