Dealer damaged car during recall work due to unkown upgrade.

Mr.Generous

The dealer will have put the vehicle model / chasis number / reg or whaterever into the computer which told them which software was needed. The dealer will then just use it. If the vehicle had been fitted with a different system then they should have been told this, and told not to do any software updates. Best bet in these circumstances is just to avoid main dealer. It probably needs some enthusiast to re-do the coding that made the none-stardard infortainment work in the first place. An owners forum might be a better source of help - what vehicle is it??

sense_2

Grey_Critic said:

Trabant? 

Close, Volga

sense_2

Herzlos said:

sense_2 said:

Thanks for the replys

The Screen is a genuine part used on a higher spec vehicle, it is not the correct screen size when refering to the build sheet for the car. Im now wondering if the screen simply needs recoding to the vehicle again? and does not require the £2000 spending on it the dealer is suggesting.

Is it from a higher spec version of the same make/model/generation, or from a different vehicle in the series?

Who fitted it?

Higher spec from the same car same generation.
No idea who fitted it.

sense_2

Mr.Generous said:

The dealer will have put the vehicle model / chasis number / reg or whaterever into the computer which told them which software was needed. The dealer will then just use it. If the vehicle had been fitted with a different system then they should have been told this, and told not to do any software updates. Best bet in these circumstances is just to avoid main dealer. It probably needs some enthusiast to re-do the coding that made the none-stardard infortainment work in the first place. An owners forum might be a better source of help - what vehicle is it??

its a BMW F48, I have done some research on the forums and it seems to be a popular upgrade with very little coding needed to make it work. Hopefully it can be sorted and next recall they will know better.

[Deleted User]

sense_2 said:

A family member has a car they purchased last year from a large national car retailer which wasnt known until now that the screen was replaced with a larger version
during recent recall work the dealer has stated that when they kept trying to upload the software it kept crashing and eventually they forced the softwarwe on to the system which appears to have broken the screen and they are quoting £2000 for a new screen.

What actions could we take and against who? if any?

thanks

If they "forced" an incompatible update and that broke it, they are liable. They should not have forced it, they should have told you about it and let you decide what to do. They were presumably getting error messages saying that the software was incompatible, and ignored them.

So if it needs fixing, they need to pay for it.

sense_2

Just an update that the dealer is sorting the car foc. 
Thanks Everyone

[Deleted User]

Sadly, not all new iDrive screens come from a reliable source. This is what happened recently to a brand new BMW iX3: