Template complain letter to landlord/business (LBC post 2 newbie's thread)

Altissimus

Hi,

The newbies thread post 2 states:

In EVERY case (not just P/Eye) complain to the Landowner or retailer, and LBC stage is your chance. When faced with a polite but ''angry customer who will never return'' complaint many retailers cancel these. DO NOT WRITE THAT YOU WISH TO 'APPEAL'. Nope, it's a complaint!

Having searched the forum, I couldn't find an example complaint letter for this purpose, so I've written this one.

Dear Sir or Madam,
 
In December 2019 I pulled in to Station Approach to pick up a colleague from the train station.  I did not leave my vehicle at any point, and was there for a matter of minutes.
 
Subsequently I received a PCN.  I appealed this PCN on the above basis, and my appeal was ignored.  In my appeal I requested the following information:
 

• The landlord’s or business’s policy under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

• All photos taken with associated timings

• All letters/e-mails sent and received thus far in association with this case

• All data held, all evidence you will rely on

• The actual grace period agreed by the landowner

 
None of this information was provided.  I again requested this information and again it was ignored.
 
This has led to receipt of a large number of threatening “debt collection” letters and subsequently various letters from Gladstones Solicitors (with Parking Control Management as their client) culminating in a Letter Before Claim. 
 
I would like to complain about Parking Control Management’s handling of this affair, and the very fact that they feel a PCN is warranted in this situation.  As the landlord their engagement is at your discretion.
 
I look forward to your response.
 
Regards,

I don't know if this is any good or not - please feel free to comment - and I leave this here in case it, or subsequent comments in this thread, are of use to anyone looking for something similar.

A

KeithP

Oh no!

We now have a fifth thread about the same parking incident.

Does PCM already know who was driving?
I've not looked back at your earlier threads to find out.

Have you already considered railway byelaws?

Altissimus

This isn't a thread about any parking incident.  It's a template form.  WRT my personal situation, I don't care if they know who is driving or not.  It doesn't change that what PCM does is illegal and immoral and I will fight it.

Coupon-mad

The thread called Successful Complaints About PPCs shows loads of examples. It's the first hyperlink in the NEWBIES thread.

We deliberately provide no template for a complaint, only successful examples.  A template complaint would be overused and thus, lose impact the minute a retailer, MA or landowner recognised it.

The opposite is true of the template appeal, where it is a good thing that PPCs recognise it!