Are all Smart Meters Installers as poor as E-ON Next?

benny5

As you can gather from the title I’m disappointed with my attempted installation experience.

Some weeks ago I was given a date 26/10/22, between 12:00 and 16:00. In the days leading up to yesterday I received a daily Text confirming the appointment.

I remained at home yesterday and at 11:00 when I viewed the technician tracking app it stated my appointment had slipped to 5:00 and 6:30 as technician had 4 stops before mine. My appointment continued to slip without the number of ‘Jobs’ reducing until 3:00 the number of jobs then dropped to 3 with my appointment now 5:30 and 6:45.

Finally, by 4:30 I had a call to say my appointment had been cancelled and would have to be rearranged for another date. They stated I qualified for a £30 compensation payment for the inconvenience. Big deal.

Are these companies setting unrealistic expectations when they make their plans, plans that the installers can’t possibly achieve?

I’m now minded to forget the whole thing.

[Deleted User]

Yes, that's why there's the automatic £30.

Krakkkers

They keep asking me so i might book an appointment, no smart meters and £30 in my pocket.
I would say you got a great result.

molerat

Another £30 added to the cost of smart metering that we are all paying for.

benny5

Deleted_User said:

Yes, that's why there's the automatic £30.

Incidentally, do you think the situation is made worse by the pressure on companies to achieve installation target by year end, thus avoiding financial penalties.   

[Deleted User]

benny5 said:

Deleted_User said:

Yes, that's why there's the automatic £30.

Incidentally, do you think the situation is made worse by the pressure on companies to achieve installation target by year end, thus avoiding financial penalties.   

I think it certainly is.  The same target is also contributing to the large number of people who have smart meters that are not communicating properly (and basically just working as dumb meters) - the target is for installing smart meters, not for making them work.

benny5

[Deleted User] said:

benny5 said:

Deleted_User said:

Yes, that's why there's the automatic £30.

Incidentally, do you think the situation is made worse by the pressure on companies to achieve installation target by year end, thus avoiding financial penalties.   

I think it certainly is.  The same target is also contributing to the large number of people who have smart meters that are not communicating properly (and basically just working as dumb meters) - the target is for installing smart meters, not for making them work.

I am now of the view that, for now at least, switching over may be pointless as in all probability I shall have to continue submitting monthly meter readings.