Boiler cover /policy

Anita277

This is what was in the paperwork 

Aylesbury_Duck

Anita277 said:

This is what was in the paperwork 

That seems contradictory.  On the one hand it says the appliance requires isolation and you said that he's also put stickers on the boiler saying "Do not use", yet he's circled "No" to the question about turning it off and attaching a label.

So has the boiler been isolated?   Is your mother still using it?  According to that notice, she shouldn't be doing so. 

Anita277

Exactly very contradictory.  The stickers are on the boiler!  Yes. Mum Is able to use the boiler.  The boiler has not been isolated.  The other document the engineer issued says warning notice issued and then a note again about the flue being too close to the vent 🤦‍♀️🙈

Aylesbury_Duck

Anita277 said:

Exactly very contradictory.  The stickers are on the boiler!  Yes. Mum Is able to use the boiler.  The boiler has not been isolated.  The other document the engineer issued says warning notice issued and then a note again about the flue being too close to the vent 🤦‍♀️🙈

What is the "vent" described?  Is it an open-able window, or an airbrick-type vent which is permanently open?  It seems strange to describe it as unsafe but not to isolate it.  Are you sure the reason for the stickers is related to the flue position, or are there two problems, perhaps?

I'm not qualified to give gas safety advice, but I definitely advise your mother not to use that boiler until it's been properly looked at and deemed to be safe.  The technician looks to have been negligent in the way he's acted contrary to his own paperwork.  You need to get someone out urgently to look at it before your mother uses it, just in case it's genuinely unsafe.   At the moment, it's all very ambiguous.

Anita277

Vent has not been described as anything else at all on either one of the paperwork, has circled on the paperwork visual checks and the flue information is again too close to vent. Then at the bottom of the paperwork it asks if warning notice issued? Yes /no . Circled yes 
Has these words ID /AR/NCS For them to circle she has done AR circled then notes again for Flue. I am just drafting email complaint 

Aylesbury_Duck

Anita277 said:

Vent has not been described as anything else at all on either one of the paperwork, has circled on the paperwork visual checks and the flue information is again too close to vent. Then at the bottom of the paperwork it asks if warning notice issued? Yes /no . Circled yes 
Has these words ID /AR/NCS For them to circle she has done AR circled then notes again for Flue. I am just drafting email complaint 

What is the vent they're referring to?  Presumably you've seen it or know what it might be?  

Again, I think you need to switch priorities.  Drafting a complaint email should be secondary to finding a gas technician to come out and say it's safe to use, or make it safe to use.  Allowing your mother to run a boiler whose safety status is unknown whilst you try and get responses from various insurers and gas people is the wrong way to go about it.

oldagetraveller1

Being pedantic, I would suggest a missing "o" makes that read totally differently!

ss2020jd

Hi this seems to be a common problem if you look at the recent reviews of LIM.  

https://uk.trustpilot.com/review/legalim.co.uk

It looks like they may be winding down.

You could try your credit card company if you paid any charges/excesses or the policy itself that way.

Otherwise if you have legal cover on your home insurance you could contact them for advice and see if they can advise. 

born_again

Anita277 said:

This is what was in the paperwork 

But who is this from?
Is the the one from the boiler policy, or from the person that fixed the boiler?

As it really is what the one that fixed it that matters. If they have made no mention of the problem. Then you have a complaint.

Jumblebumble

Anita277 said:

I believe it comes under the consumer rights.  Correct me if I am wrong please. First time addressing something like this. 

We took out a homemade standard cover policy with Home emergency assist for the boiler,heating,plumbing and electrics.  Paid the full annual payment in January 2022. So far no gas service/annual service.  We have had a problem with the boiler in regards to pressure and error messages  and water leaks. It's my mums home. Pension age. Lives alone has had 2 strokes. 
So called the company on 30th September.  They sent someone out 1st October (3rd party contractor) advised some parts needed and someone to call back in 24 hours. 
The claims department who sent engineer out didn't call back until 19th October.  When they stated they do not work with the manufacturer IDEAL.  We input the boiler make and model upon taking out the policy.  
I was then advised that we had to pay for a fixed price repair  ( this we may be able to claim back ) 
The Ideal team then advised they do not or cannot sort the water leak and we need to get a plumber  in the interim, before the engineer for the actual repair isn't going to come out until 26th October.  
I've tried to call and complain to Home emergency assist and I've been going round and round in circles.  They asked me to contact the company LIM who the claim is now with. Despite having a conversation with someone from this department on Monday 24th October who advised a manager would call me Tuesday.  They according to my call today 26th October  have no notes of this. 
I'm at a loss of what to do. If anyone can advise.  These people have just taken money and not delivered any service 

This will not help you but may help others In the case of some  companies offering insured repairs
The First issue here is that the engineers first job is to try to find an excuse why not to fix the problem The second issue is that the engineers are the most inexperienced made up of chaps who have just qualified as a gas engineer as any engineer with a bit of experience will not go around attending to calls for £40.00 or whatever the insurance companies pay.
 I know this is true as a good mate of mine worked with this type of company for the first 6 months following his qualification