Things I come across in the Post Office

soolin
soolin Posts: 71,841
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I had one of these threads running years ago as I could just not believe some of the things I see at the local PO or mail centre - and couldn't resist one today.

Guy at counter with a bundle of bits absolutely losing his rag as the Counter clerk didn't have postage non tamper bags for him to use, nor a printer or anything to print labels. He insisted that the PO was there to post items and that customers shouldn't need to provide their own packaging, so why couldn't they just take his items, stick them in bags and label them for him- he had the addresses photographed on his phone. He got to the point of 'I know my rights, you have always done this in the past and why won't you do it for me' . I might have understood if he was from the US as some of their couriers do provide free packaging, but he seemed to be local as he knew it was the Post office, he knew about UK postage and he knew what bags he wanted . Counter Clerk did offer him special delivery bags, explained the cost and got another 5 minutes of shouting about how his parcels should all cost less than £2 and he wasn't paying stupid prices for the counter clerks inability to understand.

I do feel sorry for the clerks sometimes, luckily it is a hugely busy PO, the counters are behind shields so there was no danger .
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  • NBLondon
    NBLondon Posts: 5,494
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    I've got one from yesterday.

    Woman ahead of me in queue holds up a small padded envelope and asks "How much did this stamp cost?"  Clerk looks puzzled and says "68p"  (It was a barcoded green 2nd class).  Woman harrumphs "They charged me £1.05" and leaves.

    I can only guess that it had contained a small eBay purchase and she thought she was being overcharged P&P.  So she queued 5 minutes in the PO to ask what the stamp was....
    Wash your Knobs and Knockers... Keep the Postie safe!
  • soolin said:
    ...He insisted that the PO was there to post items and that customers shouldn't need to provide their own packaging, so why couldn't they just take his items, stick them in bags and label them for him-
    I had a couple of these in an office job I was in asking me to fill in forms for them. Both times angry and entitled. On one occasion I actually did fill in the form for the customer and he was miserable and ungrateful.

    The only unusual thing I had was a guy getting angry and going to the front of the queue to challenge me as to whether I had been in the queue. Post Office staff usually let you step to one side and fill in a form etc. without having to queue again. This guy didn't seem happy with that arrangement.

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