EDF refund

Robin9

Have you had 2 x £66 paid into your bank account ?

[Deleted User]

bannerdown said:

We have had two 'Refunds', each of £66 as expected. On our latest bill, EDF show these 'Refunds' and have then debited them against our overall bill - i.e. our accumulated direct debit credit is reduced by £132. So they paid us the Governments £66 and then charged us for it.

Trying to contact EDF to get some clarification but it appears impossible to talk to a real person. Maybe I am mistaken but if anyone else has had a recent bill from EDF, please share your interpretation of their logic. It strikes me that they are giving the Government money to me and then taking it back by increasing their charges by the same amount.

EdF have been hiding the effect of the credit elsewhere in the bill as well.  Check your subtotals and then the overall total charged - see if there is £132 of difference there.