Energy Price Gurantee - EON

Plouasne

My son has just received a bill from EON.  He is all electric and lives in a small house.  His tariff splits between day and night rates,  There is an element of the bill that covers the period from October 1st to date. The day rate shows as 59p per KWH.  There is 17p rebate under the guarantee but that still brings his rate down to only 42p so well above the guarantee level.  Is he being penalised for not being on DD?  He was but the DD was upped from £180pm to £350 so he had to cancel.  He now has a big bill to pay with 7 days notice.

[Deleted User]

There is no guarantee level for the day rate on an E7 tariff.

42p is a pretty normal number for a day rate on the guarantee.

Is it a fixed or variable tariff?  It is not because he doesn't have a direct debit.

pochase

If he cancelled the direct debit the rates will be around 7% more expensive. There are different caps for paying by direct debit, prepaid and paying on receipt of the bill.

So the 35p for direct debit payment is increased by the way of payment. In addition you are saying he is on an E7 tariff. There the day rate is higher and the  night rate lower than the 35p, so the 42p for day rates are not out of the ordinary.

Regarding being expected to pay within 7 days, when he cancelled the direct debit he had to know that he would have to pay once he gets the bill and set the money he would have had to pay by direct debit set aside.

You are saying he has to pay a "big" bill. This will easily double later this year in the "cold" months, being the reason we advise to use variable direct debit or payment on receipt of the bill only if you have budgeted for. He should have had enough credit at this moment for it to pay this month and next month bill going into winter month. It looks like the high suggested direct debit amount is partly because he did not build up a sufficient credit going into winter.

Plouasne

Very detailed Pochase....many thanks.