E.ON charging more than price cap (per KWH)

shargrea

I've my just received my latest gas and electricity statement from E.ON, and they seem to be charging considerably more than the maximum cap - how is this possible?

I'm on their "Next Flex" tariff (with a normal smartmeter) and pay by direct debit, but they are charging 14p/kwh for gas and 48p/kwh for electricity:

[Deleted User]

Look on the other part of your bill, where they are doing the calculation of cost.

Is there a second line with a minus where they are removing some of the cost?

For example - on my bill it looks like they are charging 12.6p for the gas, but then there is a 2.9p negative on the next line that makes it correct.



Suppliers aren't suddenly going to be charging you more than the cap.

Also, I just noticed - 50000kWh annual gas usage?  Wow!

shargrea

Thanks SparkyGrad, that explains it - I was thinking the "Energy Price Guarantee" line was the £66 discount, but that is on a separate line.

Robin9

@ShaDeleted_User said:

Also, I just noticed - 50000kWh annual gas usage?  Wow!

It's WOW from me as well.   That's 4 x "average"


That needs investigating.   First can we check meter and meter reading details please.

Look at the meter -   note the serial number and the letters ft3 or m3.  Read the meter -  look for any decimal point and don't read the figures after it - 

Look at the bill  - that is saying m3 but what is the serial number ?

Can you go back 12 months or more in time and find an actual meter reading ?  Then do some simple sums.

Grogsy78

They seem to be doing things differently, they reduced my mothers DD to  £13 by taking off the £66 from the DD. Not what I wanted since with her normal DD and the £66 that would have covered the increased energy cost for the month 

[Deleted User]

Grogsy78 said:

They seem to be doing things differently, they reduced my mothers DD to  £13 by taking off the £66 from the DD. Not what I wanted since with her normal DD and the £66 that would have covered the increased energy cost for the month 

That's not "differently", it's what they (and other suppliers) were told to do for DD customers.

Either take a smaller DD, or to take the normal DD and then refund £66 to the customer's bank account.

What you wanted wasn't an option.

Grogsy78

[Deleted User] said:

Grogsy78 said:

They seem to be doing things differently, they reduced my mothers DD to  £13 by taking off the £66 from the DD. Not what I wanted since with her normal DD and the £66 that would have covered the increased energy cost for the month 

That's not "differently", it's what they (and other suppliers) were told to do for DD customers.

Either take a smaller DD, or to take the normal DD and then refund £66 to the customer's bank account.

What you wanted wasn't an option.

Good point, problem with many people especially those on low income/benefits that money will not be spent on energy. I will make sure next month to put the £66 back into my mothers energy account.  Though for many the £66 will not touch the sides even with the discount my mothers projected bill is over £200 next month.   

born_again

Grogsy78 said:

They seem to be doing things differently, they reduced my mothers DD to  £13 by taking off the £66 from the DD. Not what I wanted since with her normal DD and the £66 that would have covered the increased energy cost for the month 

That is the way EON is doing the rebate.

But surely your mother is in credit so any increase of usage will come out of the credit 1st? Or EON would be wanting a much higher monthly DD to cover future usage.

[Deleted User]

Grogsy78 said:

Deleted_User said:

Grogsy78 said:

They seem to be doing things differently, they reduced my mothers DD to  £13 by taking off the £66 from the DD. Not what I wanted since with her normal DD and the £66 that would have covered the increased energy cost for the month 

That's not "differently", it's what they (and other suppliers) were told to do for DD customers.

Either take a smaller DD, or to take the normal DD and then refund £66 to the customer's bank account.

What you wanted wasn't an option.

Good point, problem with many people especially those on low income/benefits that money will not be spent on energy. I will make sure next month to put the £66 back into my mothers energy account.  Though for many the £66 will not touch the sides even with the discount my mothers projected bill is over £200 next month.   

Yes, that's your best way to achieve it.  Pay they £66 directly back into the energy account as an additional payment.

It's what they are doing for cash/cheque customers and effectively for prepayment customers (and it seems also for some variable DD customers) - but for some reason not for fixed DD customers at all, we have to pay it back in if we want it as credit.

Grogsy78

born_again said:

Grogsy78 said:

They seem to be doing things differently, they reduced my mothers DD to  £13 by taking off the £66 from the DD. Not what I wanted since with her normal DD and the £66 that would have covered the increased energy cost for the month 

That is the way EON is doing the rebate.

But surely your mother is in credit so any increase of usage will come out of the credit 1st? Or EON would be wanting a much higher monthly DD to cover future usage.

To stop them overcharging on my mothers DD I reduced it to a affordable amount and used an additional payment to put her back on 0.00 each month if it went into debit. She got into arrears over last winter so trying to make sure she doesn't overpay while also not getting into arrears.  Currently £55 in credit so will do her meter readings next week to see were she stands.

ariarnia

if she (or you) are happy you can afford to pay each bill as it comes so dont want a cushon of credit to help budget for the higher winter bills then variable dd might be an option. if your supplyer offers it. not all do and its probably not the best option for a lot of people but might be in this case.

its like the old paying on recept of bill but they take the cash as a dd so you still get the dd discount and don't have to manually adjust things. i think a lot of places would take the 66 from the bill before taking the dd so no extra steps waiting for that to clear in the account as well.