Ping Test Results

lky2k23

I've been having internet problems with Sky for a few months now. It's meant to have been fixed but it feels like it drops out, especially when gaming.

I've just run a ping test to google on my MacBook and have the following results. I've read anything over 50 and/or with timeouts, is not acceptable - does anyone have an opinion on this?

My test ran for a couple of minutes. From 200 results,
4 timeouts
Average 55.58ms 
Low 17.993ms
High 285ms
20% over 100ms

Thanks

[Deleted User]

Yes, that's not good, I'd report to Sky but you need to do some of your own diagnostics to find out where the ping is dropping and whether it is on your side of the network to eliminate that.

I ping Google every 30 seconds with 5 pings and these are the results since 6pm last night - around 14-20ms with just one spike of 16-29ms.

J_B

I was advised on here to use PingInfoView  https://www.nirsoft.net/utils/multiple_ping_tool.html

Don't know if that would be of help?

400ixl

Was the Macbook wired or on wifi?

Ideally it needs to be done from the router. Otherwise this could be the wireless network.

lky2k23

[Deleted User] said:

Yes, that's not good, I'd report to Sky but you need to do some of your own diagnostics to find out where the ping is dropping and whether it is on your side of the network to eliminate that.

I ping Google every 30 seconds with 5 pings and these are the results since 6pm last night - around 14-20ms with just one spike of 16-29ms.

What do you use to ping in the background?

And what diagnostics would you run? 

[Deleted User]

lky2k23 said:

[Deleted User] said:

Yes, that's not good, I'd report to Sky but you need to do some of your own diagnostics to find out where the ping is dropping and whether it is on your side of the network to eliminate that.

I ping Google every 30 seconds with 5 pings and these are the results since 6pm last night - around 14-20ms with just one spike of 16-29ms.

What do you use to ping in the background?

And what diagnostics would you run? 

It's constantly running on my PRTG server, monitors all my home servers/websites/smart devices etc, just one of about 100 sensors checking various system stats on my servers/devices.

The Google ping is really just a baseline to compare with my own web server, if I see any latency on my own webservers I can compare with Google to see whether it is my internet connection or web server issue.

Diagnostics - run a trace route to see where packets are getting dropped.