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Aren't balance transfers automatic?

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I was accepted for a Santander balance transfer card 18 days ago now. I have the new card et al.

On the application I request to transfer the balance from my Virgin credit card, gave all the card details, etc. Yet 18 days later and they've still not done that.

Do I still wait or do I force it? 

Comments

  • noh
    noh Posts: 5,817 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Call Santander. The balance transfer would normally have been done by now.
  • Have you activated the card? Family member had similar and this was the reason
  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    1,000 Posts Second Anniversary Photogenic Name Dropper
    edited 23 October 2022 at 1:03PM
    I had a nightmare with Santander BT card, I had to do it over the phone eventually as they would claim to do the BT, then reverse it. I did it 4 times on the app, once after activating the card in the app, second after confirming on the phone the card was activated, then trying a lower amount and lastly just 1 BT rather than 2. Got the 2 done over the phone as it wouldn't work otherwise
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