Poor Experience
donaudd
Forumite 2 Posts
I used L&C brokers to arrange my remortgage because MSE recommend them.
L&C initially handled my mortgage application ok, but I was soon unhappy as delays in the process led me to lose a 3.5% deal and I then had to settle for 3.74%. Expensive.
L&C then handled the next stages of my application ok, but once my application had been accepted by a lender I was left in the dark. I was forced to chase constantly for information over several months and my case manager never called me back. I raised a complaint, after which things became satisfactory again.
My experience was disappointing, and if L&C are the best brokers that MSE can find then the rest must be very poor.
Secondly, as a guide to any Scottish mortgage-seekers, I would not recommend McVey and Murrican as solicitors. They have a contact system which prevents any customer from ever speaking with a solicitor. The front desk staff did their best, but understandably could not comprehensively deal with my enquiries nor expedite matters effectively.
Please note that not everyone in these two organisations was unhelpful, and in both cases some of the front desk staff were ultimately instrumental in getting things done.
In the case of both companies the faults lie mainly in the management systems they use to prevent telephone contact with customers.
L&C initially handled my mortgage application ok, but I was soon unhappy as delays in the process led me to lose a 3.5% deal and I then had to settle for 3.74%. Expensive.
L&C then handled the next stages of my application ok, but once my application had been accepted by a lender I was left in the dark. I was forced to chase constantly for information over several months and my case manager never called me back. I raised a complaint, after which things became satisfactory again.
My experience was disappointing, and if L&C are the best brokers that MSE can find then the rest must be very poor.
Secondly, as a guide to any Scottish mortgage-seekers, I would not recommend McVey and Murrican as solicitors. They have a contact system which prevents any customer from ever speaking with a solicitor. The front desk staff did their best, but understandably could not comprehensively deal with my enquiries nor expedite matters effectively.
Please note that not everyone in these two organisations was unhelpful, and in both cases some of the front desk staff were ultimately instrumental in getting things done.
In the case of both companies the faults lie mainly in the management systems they use to prevent telephone contact with customers.
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if L&C are the best brokers that MSE can find then the rest must be very poor.
The internet factory line services tend to the job just as well if everything is simple and/or you don't need any hand holding. However, the minute something goes wrong, the factory line ones tend to fall down. That is where the localised ones tend to come into their own.
This is the paragraph from the Remortgage Guide which influenced my choice of broker:
'The first type has the advantage that some of them (mainly working by phone or online rather than face-to-face) are fee-free, including London & Country, this guide’s sponsor.'