Fixed Monthly vs. Variable Monthly Direct Debit

LindsayT

There you go folks, found the average energy user at last LOL.

Spoonie_Turtle

rab290 said:

If this energy crisis ever gets resolved I will switch from Shell Energy as soon as I possibly can. My smart meters haven't worked since 21st September either, their service is absolutely abysmal.

You can see if Octopus would take you if you wanted to switch away (although there are reports of a waiting list now).  The other one accepting new customers was I think EDF but the customer service and billing are not historically as good as Octopus as far as I understand.

badger09

rab290 said:

I have the same situation with Shell Energy, I am £550 in credit and they want to increase my DD to £235 from Nov .They have advised that they have based this increase on THEIR projection of my usage for the next 16 months which comes to £4412 (annualised = £3310). Yet in my latest bill they have an annual projection of £2408, almost identical to my view. I have generated a spreadsheet of my usage and bills since Sept 21 and worked out that my annual usage would be 1200 KWH (Gas) and 2900 KWH (electric). Using the latest Price Cap tariff rates this equates to an annual cost of £2470. Hence their projection is nearly £1200 more than it should be. I've also used the MSE tool which verifies my numbers are correct. I've raised a complaint but they still haven't given me the detail of how they have arrived at their projection. I'm now looking at the variable direct debit option, rather than line their pockets with an increasing monthly credit balance based on their unexplained projection  At least for the winter months I will only be spending my credit balance and have some additional winter usage offset by the EPG. If this energy crisis ever gets resolved I will switch from Shell Energy as soon as I possibly can. My smart meters haven't worked since 21st September either, their service is absolutely abysmal.

BIB
Assume you mean 12000kWh?

rab290

Sorry yes it’s 12000 kWh. I’ve just spoken to Shell and told them to switch me to Variable Direct Debit.