Shell Energy Raising Direct Debits Too High?

Bettie

Shell have advised I lower my DD 🙃

dejjones

Dolor said:

You don't, OFGEM will not accept complaints from the public

You are right - Ofgem does not deal with individual complaints; however, it will accept ‘evidence’ of any breaches of its guidance and Regulations. The ‘evidence’ is passed on to its Compliance Unit. 

Consumer.affairs@ofgem.gov.uk is the contact email address.

The OP will only receive a standard acknowledgement and no updates. 

I tried the above email address but it was rejected.
I found that this one worked; consumeraffairs@ofgem.gov.uk

ariarnia

dejjones said:

When I calculated mine using this info it came to virtually the same as my corrected figure (£174).

So there is no doubt in my mind that they deliberately over estimated my DD by £154 more than their own published calculation method.

i'm curious. what rates did you use to work it out from april? 

we always review our dd and use in jan but are not sure if we should use the jan cap or the forcasts to give us the most accurate number for our dd or wait until the april cap is announced (in mid feb).

until then i can't see how anyone can accurately forecast there dd for the next 12 months.   

dejjones

ariarnia said:

i'm curious. what rates did you use to work it out from april?  

I'm not claiming  any special powers, I took my average usage per year (over 2 years I think) multiplied by the current rates, and divided by 12, and that turns out to be what Octopus does. Hence my surprise when they initially wanted to increase  my DD to nearly twice that.