My smart meters are smart again thanks to Octopus

vic_sf49

My meters had dropped off the WAN in mid June (with British Gas), so I've not been getting handy usage data* via the Bright App** since.

Called Octopus on Monday to initiate a switch. It's now Wednesday morning, and my meters are smart again. The WAN light on the meter is flashing as it should, and I can see data in the Bright App.

Got sick of BG saying "it's a known issue" "we're working on it" "you need an engineer appt, but we don't have any", and as Octopus are also cheaper, I switched. Alleluja.

And Octopus answer the phone. Double Alleluja.

Note, in this post, I'm referring to the actual meters in the boxes on my wall, not the in home display.

* I read my meters monthly, so not the end of the world, but I did like to study my daiky/weekly usage.

** Bright App customer services, were the ones that spotted my meters were no longer transmitting.

QrizB

That's good news!

You've prompted me to email Octopus again about my smart gas meter, which hasn't been smart since September last year. Octopus were meant to be looking into it ...