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Energy cooling off notice
Hi, I'm a newbie. Can anyone answer this question please?
I am with British Gas (moved from Peoples Energy who went bust).
In July I transferred to their Loyalty June 23V2 fixed until June 23.
Last week (13th Oct) sent an email strongly suggesting I "clicked" to transfer to Standard variable rate (to be honest there wasn't much difference in cost based on my estimated use).
Now because of the government Uturn I want to cancel the switch but not sure if it is covered under the 14 days cooling notice. Its impossible to contact BG atm . Thanks
I am with British Gas (moved from Peoples Energy who went bust).
In July I transferred to their Loyalty June 23V2 fixed until June 23.
Last week (13th Oct) sent an email strongly suggesting I "clicked" to transfer to Standard variable rate (to be honest there wasn't much difference in cost based on my estimated use).
Now because of the government Uturn I want to cancel the switch but not sure if it is covered under the 14 days cooling notice. Its impossible to contact BG atm . Thanks
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Comments
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It is not covered unfortunately.Tribble said:Hi, I'm a newbie. Can anyone answer this question please?
I am with British Gas (moved from Peoples Energy who went bust).
In July I transferred to their Loyalty June 23V2 fixed until June 23.
Last week (13th Oct) sent an email strongly suggesting I "clicked" to transfer to Standard variable rate (to be honest there wasn't much difference in cost based on my estimated use).
Now because of the government Uturn I want to cancel the switch but not sure if it is covered under the 14 days cooling notice. Its impossible to contact BG atm . Thanks1 -
But worth contacting them if you want to cancel the switch, you did do it on their recommendation.
They may be happy to stop it.Barnsley, South Yorkshire
Solar PV 5.25kWp SW facing (14 x 375) installed Mar 22
Lux 3.6kw hybrid inverter and 9.6kw Pylontech batteries
Daikin 8kW ASHP installed Jan 25
Octopus Cosy/Fixed Outgoing1 -
Thanks, I had a feeling it wouldn't be covered. I will try and contact them but impossible to get through atm.0
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