Utility Warehouse - Wrong smart meter reading

paulofalus

This is a question and a warning! UW have sent me a bill where they give the smart meter reading as 14789 but (thanks to Martin's advice) I took a photo of the meter on 30 Sep and it says 14670. The question is - how can they get it wrong when the smart meter tells them the units that we've used?? The warning is to double check your bills and perhaps take a few pics of your meter to check it matches up with your bills. 

Has anyone else had this?

paulofalus

By the  way, the cost according to my meter reading was only £16. 
But according to their incorrect reading, they wanted to charge me £50. Three times what it should have been. 

pochase

You are aware that them overcharging you at the old rate is to your benefit?

MWT

paulofalus said:

This is a question and a warning! UW have sent me a bill where they give the smart meter reading as 14789 but (thanks to Martin's advice) I took a photo of the meter on 30 Sep and it says 14670. The question is - how can they get it wrong when the smart meter tells them the units that we've used??

The usual way this goes wrong is if you are giving them the R01 reading and they are billing using 'Total Import' which also includes anything on R02.

R02, although generally only used with Economy 7, was also used by British Gas for a 'free weekend' promotion a while ago...

... but in any event, as suggested above, I'm not sure I'd rush to correct their 'error' in this case...