We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Breach of contract advice needed.

Options
2»

Comments

  • ThumbRemote
    ThumbRemote Posts: 4,727 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    What were the free afternoons replaced with? One difficulty here may be if they were replaced with something better (or what to most people would be better).
  • Yes, the holiday was paid for by credit card.
    The free afternoons and evenings were not replaced by anything ..... the time schedule being followed by the tour company meant that when we should have been enjoying free time, we were in fact travelling on our coach.
    Free time was also an essentail criteria for us when deciding to book the tour as my wife suffers from motion sickness. Having free time after a period of travel is essential to her ability to recover and well being. Arriving at hotels at 8.30pm and having to go straight for dinner after many hours on a coach, when we should have been there in the afternoon had a significant impact throughout the tour.
  • Gavin83
    Gavin83 Posts: 8,757 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Yes, the holiday was paid for by credit card.
    The free afternoons and evenings were not replaced by anything ..... the time schedule being followed by the tour company meant that when we should have been enjoying free time, we were in fact travelling on our coach.
    Free time was also an essentail criteria for us when deciding to book the tour as my wife suffers from motion sickness. Having free time after a period of travel is essential to her ability to recover and well being. Arriving at hotels at 8.30pm and having to go straight for dinner after many hours on a coach, when we should have been there in the afternoon had a significant impact throughout the tour.
    I’ll try again….

    How much (in percentage terms if it’s easier) are you hoping to claim back for the value of this holiday?

    Have you spoken to TUI/the cruise organiser yet? What did they say?
  • I am hoping that they will refund the cost of the entry tickets to the sites which we were told would be included. I will also be claiming for each period of free time that we were told we would get which we did not, and also for some other issues. .... so the refund of tickets, plus 25% of holiday cost. Still awaiting reply from TUI. Will give them reasonable time to engage with me, and if not, will go down small claims route. I feel my case is fully justifiable and the amount I am claiming is likewise if one does the maths.
  • What you think and what a court might decide may be poles apart.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.8K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.4K Spending & Discounts
  • 243.7K Work, Benefits & Business
  • 598.5K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 256.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.