Oil company delivered to wrong address

Manxman_in_exile

Unfortunately this is one of those scenarios where it is entirely foreseeable that it could go wrong for any number of reasons...

If the customer/account holder didn't make two separate orders making it clear that the delivery was to be split between two different tanks at two different neighbouring addresses, then I can see it not working from the outset.

But if the supplier has acknowledged that they were given clear instructions that were not adequately communicated by them to their delivery man, then the OP may have some kind of argument in their favour that the supplier should rectify the error.

km1500

Assuming of course that their terms of business allow an order on one domestic account to be shared between multiple addresses

kazwookie

Who 'saw' the oil in, when the delivery was made?  that person should have stopped them at half way, and reminded them to deliver the rest next door, at which point the delivery driver would have contacted his office, (no doubt muttering itsnot on my job sheet) and they told him the printer was broken and it needs to go next door.

Surely there was someone there watching the off load, and the delivery driver not left to their own devices?? big mistake.

When I moved into this property there was a red diesel tank in the garden with approx. 600l of diesel in it, the old owner of the property arranged for a company to come and pump it to into tanks on the lorry approx 80 foot down the garden and take it away, then the tank was removed as well on rollers.  So empting a tank it can be done

Ditzy_Mitzy

How far apart are the two tanks?  The most pragmatic solution here might be to buy a hand cranked oil transfer pump and some rubber tubing.