Why has RBS charged me interest days after a transaction?

horsewithnoname

Did the promotional rate run out before the payment date?

jcontest

Things to remember

If you make any purchases after your 0% purchase offer has ended, you will be charged interest on those purchases from the date they are debited to your account. Interest will also be charged on any purchase balance brought forward from a previous month.

https://www.rbs.co.uk/credit-cards/balance-transfer-credit-card.html

I agree it's confusing.  Complain and see if they remove it as a gesture of goodwill.

liamcov

jcontest said:

Things to remember

If you make any purchases after your 0% purchase offer has ended, you will be charged interest on those purchases from the date they are debited to your account. Interest will also be charged on any purchase balance brought forward from a previous month.

https://www.rbs.co.uk/credit-cards/balance-transfer-credit-card.html

I agree it's confusing.  Complain and see if they remove it as a gesture of goodwill.

Thanks that explains it then and thanks to everyone else for your input - it's friendlier over here compared to the savings threads  

I will complain just to see what they say, never really had any dealings with RBS/Natwest so not sure what their CS is like.

horsewithnoname

liamcov said:

jcontest said:

Things to remember

If you make any purchases after your 0% purchase offer has ended, you will be charged interest on those purchases from the date they are debited to your account. Interest will also be charged on any purchase balance brought forward from a previous month.

https://www.rbs.co.uk/credit-cards/balance-transfer-credit-card.html

I agree it's confusing.  Complain and see if they remove it as a gesture of goodwill.

Thanks that explains it then and thanks to everyone else for your input - it's friendlier over here compared to the savings threads  

I will complain just to see what they say, never really had any dealings with RBS/Natwest so not sure what their CS is like.

Don't complain; ask nicely!

Ebe_Scrooge

horsewithnoname said:

liamcov said:

jcontest said:

Things to remember

If you make any purchases after your 0% purchase offer has ended, you will be charged interest on those purchases from the date they are debited to your account. Interest will also be charged on any purchase balance brought forward from a previous month.

https://www.rbs.co.uk/credit-cards/balance-transfer-credit-card.html

I agree it's confusing.  Complain and see if they remove it as a gesture of goodwill.

Thanks that explains it then and thanks to everyone else for your input - it's friendlier over here compared to the savings threads  

I will complain just to see what they say, never really had any dealings with RBS/Natwest so not sure what their CS is like.

Don't complain; ask nicely!

I agree with this.

OP, ultimately the error was down to you, albeit it is a confusing situation.  RBS have actually done nothing wrong.  In my experience, most card companies are sympathetic to a genuine mistake and will often reverse charges etc. as long as it's only a very occasional occurrence - if you ask them nicely!