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EDF broke appointment
Darcy_macaw
Posts: 3 Newbie
in Energy
Waited in today for EDF to install a smart meter, they made the appointment and an sent email confirmation. However they didn't show up or notify me they weren't coming. when I telephoned for information they couldn't help me as their systems were not working so they could not access accounts. Pretty poor. Am I entitled to compensation for their no show and incompetence ?
0
Comments
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Yes - I think its £30
email
complaintresolution@edfenergy.com
Never pay on an estimated bill. Always read and understand your bill2 -
Yeah, it's a £30 standards of performance payment you get
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Yes, I think there’s a fixed penalty amount for missing an appointment.1
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"Systems are down" seems to be the standard get-out clause for anything they'd prefer not to have to talk about at the moment!🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
Balance as at 01/09/23 = £115,000.00 Balance as at 31/12/23 = £112,000.00
Balance as at 31/08/24 = £105,400.00 Balance as at 31/12/24 = £102,500.00
£100k barrier broken 1/4/25
Balance as at 31/08/25 = £ 95,450.00. Balance as at 31/12/25 = £ 91,100.00
SOA CALCULATOR (for DFW newbies): SOA Calculatorshe/her2 -
I've yet another email this morning from EDF entitled "smart meters - BOOK NOW" - even tho they only supply my gas and I had a recent conversation with them ,pointing out that ,as I haven't got a smart leccy meter yet , the fitter will not be able to commission a smart gas meter. Left hand not knowing what the right hand is doing, comes to mind !!1
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Wait 10 working days, so roughly the 17th and then email them, if they haven't paid you the £30 automatically within 10 working days without you prompting the, they'll have to pay another £30 or £60 in total
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