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EDF broke appointment

Darcy_macaw
Darcy_macaw Posts: 3 Newbie
Sixth Anniversary Combo Breaker
in Energy
Waited in today for EDF to install a smart meter, they made the appointment and an sent email confirmation. However they didn't show up or notify me they weren't coming. when I telephoned for information they couldn't help me as their systems were not working so they could not access accounts. Pretty poor. Am I entitled to compensation for their no show and incompetence ?

Comments

  • Robin9
    Robin9 Posts: 12,856 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Yes -  I think its £30

    email 


    complaintresolution@edfenergy.com
    Never pay on an estimated bill. Always read and understand your bill
  • CanNeverThinkOfAUsername
    CanNeverThinkOfAUsername Posts: 212 Forumite
    100 Posts Name Dropper
    Yeah, it's a £30 standards of performance payment you get :smile:

  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    1,000 Posts Third Anniversary Name Dropper
    Yes, I think there’s a fixed penalty amount for missing an appointment.
  • EssexHebridean
    EssexHebridean Posts: 24,498 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    "Systems are down" seems to be the standard get-out clause for anything they'd prefer not to have to talk about at the moment! 
    🎉 MORTGAGE FREE (First time!) 30/09/2016 🎉 And now we go again…New mortgage taken 01/09/23 🏡
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  • brewerdave
    brewerdave Posts: 8,773 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I've yet another email this morning from EDF entitled "smart meters - BOOK NOW" - even tho they only supply my gas and I had a recent conversation with them ,pointing out that ,as I haven't got a smart leccy meter yet , the fitter will not be able to commission a smart gas meter. Left hand not knowing what the right hand is doing, comes to mind !!
  • mrsg1990
    mrsg1990 Posts: 81 Forumite
    Second Anniversary 10 Posts Name Dropper
    Wait 10 working days, so roughly the 17th and then email them, if they haven't paid you the £30 automatically within 10 working days without you prompting the, they'll have to pay another £30 or £60 in total 
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