Bannatynes refusing to give refund

Undervalued

Todie18 said:

I bought directly from Bannatynes. To me the word voucher implies buying a prepaid voucher for use at a future date, as far I was concerned I was booking a service directly not buying a voucher, this is where I think the language is very misleading and deliberately so.  

Sorry if I am missing something but I would read that as you having bought a voucher (non refundable) but can change the date on which you book to use it, providing you do so at least 48 hours before.

In the past I was on the committee of a club (different field) that earnt quite a bit of money from fulfilling "experience" vouchers. That was certainly how they worked and I think that is the norm.

sheramber

“we operate a 48 hour cancellation/amendment policy for bookings”.

That refers to within 48 hours from ,the day you book, not 48 hours before the date of the booking.

lisyloo

sheramber said:

“we operate a 48 hour cancellation/amendment policy for bookings”.

That refers to within 48 hours from ,the day you book, not 48 hours before the date of the booking.

That's certainly not clear to me.
How do you know that?
Normally it's last minute that is the issue as it doesn't give them long enough to fill the bookings.
How can you be sure whether it refers to booking date or booked date?
Theoretical question - but would a judge say it's up to the professional organisation to be clear?

lisyloo

Undervalued said:

Todie18 said:

I bought directly from Bannatynes. To me the word voucher implies buying a prepaid voucher for use at a future date, as far I was concerned I was booking a service directly not buying a voucher, this is where I think the language is very misleading and deliberately so.  

Sorry if I am missing something but I would read that as you having bought a voucher (non refundable) but can change the date on which you book to use it, providing you do so at least 48 hours before.

In the past I was on the committee of a club (different field) that earnt quite a bit of money from fulfilling "experience" vouchers. That was certainly how they worked and I think that is the norm.

I went through the booking system (you can check it) and you book a date and time and pay with a credit car.
No indication at all that if you click the "book" link rather than the "buy a voucher" link that you aren't just making a straight booking.

so you don't agree with sheramber that it's 48 hours after making booking as opposed to 48 hours before booked date then?

all very unclear.

lisyloo

Todie18 said:

Thank you everyone, I have to say I find it all quite confusing. When you go back to the site knowing the way it works I can see the word voucher used, but I still don't believe it is obvious at the point of purchase. Perhaps I was just naïve. I am not someone who complains or cancels services often and I was pretty shocked by their refusal to refund. I do believe the use of the word voucher is misleading and is put before the "all payments" part deliberately. They are a large company and they know what they are doing, if it were a small company who would be out of pocket I could understand a little more. 

I agree about the voucher side of things.
Where I think (just my opinion) you are naive, is expecting a refund for disinclination. That is not normal.
Normally refunds of experiences would only be given in exceptional circumstances (such as death or serious illness) as a goodwill gesture. It's not normally a right to have a refund for changing your mind.