John Lewis TV - Warranty & Repairs (How to make it work)

mkane

Hi All,

I am having a strange problem with John Lewis, the TV bought back in 2019 is under John Lewis warranty and the manufacturer warranty has expired. It is having a strange Audio issue that appears 8-10 hours after the TV is turned ON and produces a glitching sound every other second. I then have to unplug it and re-plug it back in after a few mins to get rid of it. 

John Lewis got it repaired, took about 3 weeks for the guys to take it away and perform repairs. Now the local repair company is saying the Audio-related issue is not there anymore, John Lewis is suggesting that the TV can be taken away again if more repairs are required, and the TV is still producing the same glitching sound. 

Is anyone aware of T&C from JL that may suggest more support here? John Lewis is asking me to go back to the manufacturer (Samsung) and it is out of warranty from their end. Thanks!

Neil_Jones

Do a full reset of the TV first, back to "First installation" or similar.  That's the first thing repairs will do.

Because TVs are more complicated than they used to be and tend to be software driven, more scope for thing to go to wrong - if something starts to happen after a specific amount of time without fail that suggests software in modern TVs - in older ones it was almost certainly mechanical.

Reset the TV first and you may find it clears.

shiraz99

mkane said:

Hi All,

I am having a strange problem with John Lewis, the TV bought back in 2019 is under John Lewis warranty and the manufacturer warranty has expired. It is having a strange Audio issue that appears 8-10 hours after the TV is turned ON and produces a glitching sound every other second. I then have to unplug it and re-plug it back in after a few mins to get rid of it. 

John Lewis got it repaired, took about 3 weeks for the guys to take it away and perform repairs. Now the local repair company is saying the Audio-related issue is not there anymore, John Lewis is suggesting that the TV can be taken away again if more repairs are required, and the TV is still producing the same glitching sound. 

Is anyone aware of T&C from JL that may suggest more support here? John Lewis is asking me to go back to the manufacturer (Samsung) and it is out of warranty from their end. Thanks!

I'm confused, is the problem still occurring or you asking what to do in the event of it happening in the future now that's it been repaired?

sevenhills

mkane said:
It is having a strange Audio issue that appears 8-10 hours after the TV is turned ON and produces a glitching sound every other second. I then have to unplug it and re-plug it back in after a few mins to get rid of it. 

That would be a really difficult fault for them to see in their workshop.
I have never had my TV on for eight hours.

mkane

shiraz99 said:

mkane said:

Hi All,

I am having a strange problem with John Lewis, the TV bought back in 2019 is under John Lewis warranty and the manufacturer warranty has expired. It is having a strange Audio issue that appears 8-10 hours after the TV is turned ON and produces a glitching sound every other second. I then have to unplug it and re-plug it back in after a few mins to get rid of it. 

John Lewis got it repaired, took about 3 weeks for the guys to take it away and perform repairs. Now the local repair company is saying the Audio-related issue is not there anymore, John Lewis is suggesting that the TV can be taken away again if more repairs are required, and the TV is still producing the same glitching sound. 

Is anyone aware of T&C from JL that may suggest more support here? John Lewis is asking me to go back to the manufacturer (Samsung) and it is out of warranty from their end. Thanks!

I'm confused, is the problem still occurring or you asking what to do in the event of it happening in the future now that's it been repaired?

To answer all the above questions:
- TV is not on for 8 hours straight, it is after plugged-in for 8 hours or more. We could have potentially watched for a few hours, but the problem does not occur unless TV is plugged in for at least 8-10 hours. 
- Asking in the event that the problem keeps occurring and the technical support refuses to give more options besides sending it to repairs again. And the repair team is not able to identify the problem. 
- TV has been reset multiple times with the help of Samsung technical support, and it has not fixed the problem.