Transferring from Halifax to Cynergy

danielle_m2704

I’ve just opened an online easy access savings account with Cynergy following Martin’s recommendation. I’m reluctant to transfer my savings as when I try to set up the new payee in my Halifax app a message saying “we cannot check these details” appears at the point when Halifax usually matches the name/account details. I’ve tried phoning both banks however Halifax advised not to transfer until the details match, and Cynergy offered no suggestions at all. Has anyone else experienced this? 

Beddie

Hi, yes this does often happen with these smaller banks and it's nothing to worry about - as long as you entered the details correctly!

What most of us do is send £1 to the new bank first, to check it has arrived. Then you can feel more confident about sending further amounts.