Logging in to Paypal problems

Stilernin2

       I have been using Paypal for a couple of years whilst selling donated items for a charity.  Recently, I have bee continually asked to prove I'm not a robot, select pics and have a code sent to my phone even though I have asked it to 'remember me'.  If I have Paypal open but am looking at another tab on the laptop for a while, when return I have been logged out and I have to through the process again.  This is driving me mad............ What has changed? 

         I have messaged them on their help page three times and have not seen a reply........  What am I missing?

I'd be so grateful for any help at all.  Thanks.

neverlikedpeas

For weeks I have needed to use a code sent by text to log on to paypal.At least the texts arrive within a second or two

Spoonie_Turtle

Driving me slightly mad too, being asked to put in a security code then I have to re-enter all of the information for the payment, and it not remembering me either for the next payment a few minutes later … I partly wondered if it was a ploy to make people turn to the app in desperation (I know it's not really).

Buster_Danog

This has happened to me, but it can be triggered by using a 4G / 5G SIM card as your internet connection, or using a VPN.

There may be other reasons for it as well, but I only recall experiencing the ReCaptcha thing (click on pictures) once recently and it was probably due to my IP address changing since I prevously logged in.

Spoonie_Turtle

Buster_Danog said:

This has happened to me, but it can be triggered by using a 4G / 5G SIM card as your internet connection, or using a VPN.

There may be other reasons for it as well, but I only recall experiencing the ReCaptcha thing (click on pictures) once recently and it was probably due to my IP address changing since I prevously logged in.

Interesting, it sent me an alert for a "new login", on the correct device and the exact time it was me, but putting me 45miles away based on the IP address.  Not sure what was going on there!  Pretty certain I was connected to our wifi at the time, but perhaps not.

Buster_Danog

The IP address is often far away with 4G / VPN connections. To my memory when I had a broadband line my IP address was always correctly located to within five miles. Maybe have a word with your internet provider.