Buyer seeking compensation after completion.

DE_612183

at the end of the day for legal things like this it's down to contracts - did you complete on the day you should have?

I presume so - therefore everything in that is rubbish.

If you contracted the buyer to do stuff for you - then you should pay them if thats what ws agreed

If not - that is also rubbish.

And lastly forcing you to give a good will gesture is not good will.

When you said this came from your buyers solicitors - did it go via your solicitors?

Does the letter state anything like "letter before claim" ?

I would not worry - I think they wanted to get something off their chest and cause you some grief / stress which they have achieved.

trakky14

jimbog said:

DrFrankFurter said:

Please can anyone offer any advice. We have received the following from our buyers solicitor after completion and wish to know where we stand;

"I wish to seek compensation for the sum of £2000 please, as broken down below.

 

You reply with: 

I wish to seek compensation for the sum of £2000 please, as broken down below:

£3000 for reading your request (time that I will never get back gain)
Less £1000 for the entertainment value it gave me and the forum members I shared it with

Leaving £2000

😂 I'm sorry you've experienced this, but that comment really made me laugh! 

Batteries and Laundry...she's dreaming!! Ignore it, what a spiteful horrid woman! 

kingstreet

Another Arkell v Pressdram response, shirley?

london21

DrFrankFurter said:

Please can anyone offer any advice. We have received the following from our buyers solicitor after completion and wish to know where we stand;

"I wish to seek compensation for the sum of £2000 please, as broken down below.

£200 due to wasted time spent waiting for keys and removal men to arrive between 13:00 and 23:00 on Friday 7th. (10 hours x 2 people x £10 per hour).

£180 for my father and I for the time spent packing and moving the seller’s items and time taken to get home from 23:00 on Friday 7th to 03:00 Friday 8th (4 hours x £15 per hour due to hard manual labour X 1.5 for unsocial hours x 2 people).

£535 for what a skip would have cost to dispose of the seller’s items. This is for a skip matching capacity of the Luton van filled on the second trip. 

£30 for the cost that would have been incurred for a council permit for the skip.

£10 to cover money spent on refreshments and petrol used to travel to get said refreshments.

£30 for the purchase of parts and repair of the bathroom light switch and replacement of bulb on landing which would have left us moving furniture unsafely in the dark.

£20 for flowers gifted to neighbour at number 11 to smooth things over for the inconvenience of all the overnight noise getting us off to a bad start. 

£15 to cover battery costs for illuminating the rear alley (which has no lighting) with a torch so that items could be transported to the van from the house without injury. 

£10 to cover laundry costs of cleaning dirty clothes as we were not expecting to have to help out and our clothes were left dusty and dirty.

£20 for cleaning supplies to clean up after the mess left from having moved the seller’s items.

£100 to cover cost of labour and fuel as we are still doing trips to landfill for garden items left behind by the movers. Rubbish left behind to include dog faeces hung on the fence which was insulting.

£200 for deception as I graciously but reluctantly agreed to movers at 19:00 but the seller betrayed that trust as movers advised the ferry from Isle of Wight was always leaving at 19:30. Also for the deception that I was advised by the seller that the wrong van was sent when the removal company told me he ordered the wrong sized van and refused a visit and quote to ensure the correct sized van. 

£650 good will gesture for exhaustion, stress, ongoing fatigue, knee and back issues for me and my family. My Father had to be up again for work at 5:45 not even 3 hours later. I had 4 hours sleep before being up ready for my own removals. My Mother had to back fill my Father’s family responsibilities of caring for elderly and unwell family members in the time my father spent with me which also caused her  immense stress. I lost time to prepare for my own removal which pushed all of my plans back and caused me significant inconvenience and emotional distress. Additionally, this is for having ruined what should have been a joyous time for me and my family and tainting the memory of me buying my first home alone with such an appalling experience. This gesture will help to adjust for the fact that I will never get that moment back again and the deep upset and distress that it has caused me having saved up for so long and worked so hard for that moment".

Our side of the story;

We were nothing but lovely with our buyer. We accepted her reduced offer when the mortgage company wouldn't loan her the amount needed, despite being offered a cash buyer amount for much more. We let her visit multiple times to show family, take measurements, do multiple surveys. 

We were moving from Worcester to the Isle of Wight after almost 15 beloved years in our house. We only sold due to having to pay off debts and our autistic son wanting to leave Worcester due to ptsd from school and severe anxiety. This was a very emotional move for us. We asked for a van that would fit 3 bedrooms worth of items and that is what we were promised. We didn't refuse the removal firm a visit, we simply asked them for the biggest van that would fit 3 bedrooms. It transpired the removal firm don't have a van bigger than they sent us! On the day to our absolute dismay we saw a much smaller van arrive. We knew instantly that all our items wouldn't fit so had to urgently fix this. The removals promised another van would be over that day and there was no deception on time, the removal firm told us that the van would arrive in Worcester around 7pm. We were told after this fiasco that the firm often don't send big enough vans so we feel we were scammed as they proceeded to charge more than double original cost. Baring in mind there's a ferry crossing involved that only goes every hour we did our absolute best to rectify this situation and she knows that!

We did not ask our buyer to do anything, simply let the removals in so that they could collect the rest of our items which they promised to due. We even suggested the elderly neighbour at no. 11 (who has become a great friend to us over the years) let the removals in so she didn't even have to be there but she wouldn't allow it as she didn't trust her. None of her items were in our house at this moment and she's in her 80's and barely mobile so not sure what she thought our lovely neighbour would do. The buyer was not asked to pack. She was not asked to do anything. There was nothing left in the garden to skip, she had already agreed verbally she would keep some pots and flowers. She only had to ask if she wanted them gone and we would have sent our local van driver that we often used for deliveries to fetch and skip them with no cost to her. She was not asked to do a thing! 

We are disgusted that she is doing this to us. We were virtually on the phone crying to her that day due to the stress we were under. She wasn't even moving in until the day after and we were gone in time. The estate agency told us the buyer was moving in on Saturday so we needed to be gone by Friday, which we were.This was supposed to be a new start for our autistic son and seeing his mum so stressed (she suffers chronically with anxiety) has upset him no end. 

P.S the light switch in the bathroom had been broken for months.

Where do we actually stand here? 

Thank you.

 

Laughable.

Did they not know what they were buying and conducted their due diligence.

With regards to things been left at the property did they communicate this with your solicitor?

DrFrankFurter

Thank you all so much for your responses. In answer to questions, yes our items were gone on completion day. We didn't ask her to help with any of the removals, the firm promised us they would do this. Nothing has been left at the property. If there was anything left all she had to do was ask us to arrange for it to be taken which we happily would have. The letter is from her solicitor and it says if they don't get a response within 7 days she will seek further legal advice. I feel better after these responses, thank you! 

Scotbot

Do nothing Do not reply to their solicitor.it is important not to concede anything and the best way to do this is not to respond. It will cost her to pursue this and she will eventually give up.

babyblade41

well it made me chuckle, & this is what you must do.  I feel sorry for the neighbours left behind having to deal with her.

Throw it in the bin where it belongs & get on with making a new life ..what's in the past is done just look to the future 

theartfullodger

Just ignore it, don't reply.

doodling

Hi,

There is very little if anything, in there that is actually claimable.

Unless the letter says "Letter before action" at the top of it, or states that  court action will immediately follow then my strong recommendation is that you ignore the letter.  Tempting as it may be to send a response, it is probably better to wait to see if anything else happens. I expect th iissue to go away.

biscan25

There's no way any solicitor had any input into that letter. The items she is claiming for have no basis in law whatsoever.
She is only untitled to claim for monetary losses only, for example if there was storage fees for her stuff, or she needed accommodation because she couldn't move in when intended on completion date. I don't think any of that applies here.