Spectos/Royal Mail Monitoring and Posting Panel

Graceglow

Pleased to report, finished the unaddressed mail survey yesterday & 300 points was added to my account today. 

XDA

Graceglow said:

Pleased to report, finished the unaddressed mail survey yesterday & 300 points was added to my account today. 

The same happened for me as well.

fluffig

XDA said:

Graceglow said:

Pleased to report, finished the unaddressed mail survey yesterday & 300 points was added to my account today. 

The same happened for me as well.

Good to read. Let’s hope that at long last they have fixed all their UM payment delays.

XDA

fluffig said:

XDA said:

Graceglow said:

Pleased to report, finished the unaddressed mail survey yesterday & 300 points was added to my account today. 

The same happened for me as well.

Good to read. Let’s hope that at long last they have fixed all their UM payment delays.

Indeed. This is the first UM I’ve completed where I haven’t had to chase up my points.

HomingPigeon

I finished the UM last week and received my points but I'm still being asked for the number of items received this week. I'm inputting the figures (so far it's 0) but not sure it's necessary. Has this happened to anyone else?

fluffig

Yes. When I queried it with them they said (paraphrased) it was an error their end, they’d asked the relevant team to correct it, no need for me to keep keying the data in after the end of the five weeks.

HomingPigeon

Thanks, it sounds like there are still niggles to be ironed out. 

HonestJohn

HomingPigeon said:

Thanks, it sounds like there are still niggles to be ironed out. 

The UA spans 5 weeks. In weeks 1-3 you enter all items received and also log RM delivered advertising. In weeks 4-5 you only log the advertising which is late.

HomingPigeon

Thanks HJ. I'm confused. 

This week is my 6th week and the following instructions are still showing......

Daily Item Volumes:

Below you can enter the number of unaddressed mail items you received each day. This includes all the pictured items listed here delivered by Royal Mail and other non-pictured unaddressed mail items delivered by other companies.

I've recorded all unaddressed mail for the last 5 weeks, including a leaflet that was definitely not delivered by the RM (I saw our paper-boy deliver it).

Am I doing it wrong?

HonestJohn

HomingPigeon said:

Thanks HJ. I'm confused. 

This week is my 6th week and the following instructions are still showing......

Daily Item Volumes:

Below you can enter the number of unaddressed mail items you received each day. This includes all the pictured items listed here delivered by Royal Mail and other non-pictured unaddressed mail items delivered by other companies.

I've recorded all unaddressed mail for the last 5 weeks, including a leaflet that was definitely not delivered by the RM (I saw our paper-boy deliver it).

Am I doing it wrong?

Lot of confusion with this survey. Spectos emails usually spell out what you need to do but even they get it wrong. They state Monday to Saturday for UA mail but the survey lists Sundays too. You should stop after you have passed the Sunday of week 5. Daily item volumes need only be entered in weeks 1-3. Weeks 4-5 are only for pictured items delivered late by RM. Hopefully you get paid on the first day (Monday) of week 6.