Spectos/Royal Mail Monitoring and Posting Panel

Gail333

aninymoose said:

I have no idea what is going on. I have been doing the survey with Kantar for many years.  My account with Spectos was activated in March but I have only had bundles of envelopes  to post. I have not received any letters, parcels or books from other panellists. I received a presentation pack at the beginning and have been receiving monthly stamps. Today I have received an envelope with 2 presentation packs and a note saying please find enclosed quarterly presentation stamps for June and September. Apologies for the delay. Does this mean I am resting?  I have been doing CD and UA regularly and have received my points. I feel like I am doing very well out of Spectos. Lots of points and stamps received for not much “work”.  Not complaining.

I have also just received two presentation packs with exactly the same letter and months. I don't think that you are resting though as you are receiving bundles. 

I'm in the opposite position where I'm receiving loads of test letters and packages but no posting bundles.

fluffig

fluffig said:

Second email from Spectos asking me to join unaddressed mail survey as, paraphrased, they’ve only had limited numbers say yes so far.

Even if I wanted to do it, I am on holiday during the survey period and told them that ages ago, so am a daft person for them to ask to do this one. They do not have joined up systems.

Third email today from Spectos as above.

millie

fluffig said:

fluffig said:

Second email from Spectos asking me to join unaddressed mail survey as, paraphrased, they’ve only had limited numbers say yes so far.

Even if I wanted to do it, I am on holiday during the survey period and told them that ages ago, so am a daft person for them to ask to do this one. They do not have joined up systems.

Third email today from Spectos as above.

I have had the same third email too, they must be getting desperate 

podmonster

podmonster said:

podmonster said:

I haven't had the survey points either, they're certainly consistently inconsistent!

I've given two months notice of being away from home too and will be seriously cross if they send parcels while I'm away next month. In fact I might raise a ticket to double check they've noted it now, reading others experiences.

I raised a ticket about potential parcels arriving while I'm away and they replied very quickly confirming they've noted the dates and will not send anything but parcels could still be received if other panelists send packages later or earlier than their schedule.

So hopefully no big mailsacks on the way but no guarantees parcels still won't arrive, which is annoying but out of Spectos control I guess if other panelists don't stick to their schedule.

Well, first day of booked time off and one test letter and two packages received! The first package (couple of books) came with the postie but a huge mailsack package just arrived via driver postie.

I'm setting off on holiday later and neither package would have fitted the letter box so would either end up left in garden for two weeks or on the sorting office causing more problems if I hadn't happened to still be home.

Spectos previously blamed panelists for out of sync deliveries but I find it hard to believe two panelists (three if counting the letter) have coincidentally posted packages late to me, arriving today. 

Am really cross!

millie

Just had my forth email for the unaddressed survey. No mention of being invited previously, just looks like a first time invitation.

Graceglow

Don’t know what’s going on!

I’m currently in the 3rd week of an UM survey which will finish on 26 November.

Just received an email inviting me to join  another UM survey beginning on Monday 13 November! 

Must be an error on their part. I’ve raised a ticket about it. 

HonestJohn

Graceglow said:

Don’t know what’s going on!

I’m currently in the 3rd week of an UM survey which will finish on 26 November.

Just received an email inviting me to join  another UM survey beginning on Monday 13 November! 

Must be an error on their part. I’ve raised a ticket about it. 

Sort of makes sense. The UA survey is 3+2 weeks. The first 3 are the survey and the last 2 are for late delivery of pictured advertising. We know they are short of takers so maybe they are offering you another straight away.

Graceglow

HonestJohn said:

Graceglow said:

Don’t know what’s going on!

I’m currently in the 3rd week of an UM survey which will finish on 26 November.

Just received an email inviting me to join  another UM survey beginning on Monday 13 November! 

Must be an error on their part. I’ve raised a ticket about it. 

Sort of makes sense. The UA survey is 3+2 weeks. The first 3 are the survey and the last 2 are for late delivery of pictured advertising. We know they are short of takers so maybe they are offering you another straight away.

Maybe. I’ll wait for their response & update on here. 

millie

Graceglow said:

Don’t know what’s going on!

I’m currently in the 3rd week of an UM survey which will finish on 26 November.

Just received an email inviting me to join  another UM survey beginning on Monday 13 November! 

Must be an error on their part. I’ve raised a ticket about it. 

probably because they are struggling to get panelists to participate

Graceglow

HonestJohn said:

Graceglow said:

Don’t know what’s going on!

I’m currently in the 3rd week of an UM survey which will finish on 26 November.

Just received an email inviting me to join  another UM survey beginning on Monday 13 November! 

Must be an error on their part. I’ve raised a ticket about it. 

Sort of makes sense. The UA survey is 3+2 weeks. The first 3 are the survey and the last 2 are for late delivery of pictured advertising. We know they are short of takers so maybe they are offering you another straight away.

Just received a reply, as was suspected! In their words: “ we are currently observing some low responses in your postcode area… so we decided to invite those who are already in the current run, and upon completion you’ll receive points for both the runs “  Hopefully 🤞