Spectos/Royal Mail Monitoring and Posting Panel

Yorkie006

Update:
Still can't long in the app, support not responded to my emails either. It' now day 7 of me not being able to log in and record anything (also mean I did not post the 2 bundles planned for this week). Today I had an email asking me to report a posting (I did not post it as no access to the app). I know it's an automated email but still, they knew all week I'm unable to use the app and yet did nothing to solve the issue... I wish there was a way to redeem my points (I have over 3k) without the app. I'm ready throw in a towel. Whoever though that Spectos will be better than Kantar needs a slap...

Hello 

We have not received your posting confirmation for bundle Cxxxxxx yet. Please report this bundle posting at report now.

Thanks a lot.

Best regards,

Your Mailagents Team

This email was automatically generated. Please do not reply. For any further information, kindly contact our Customer Support via support@mailagents.uk

Mailagents is a service from Spectos, supported by YouGov on behalf of Royal Mail.

fluffig

NBLondon said:

fluffig said:

rpstdavids said:

julest105 said:

Finished the correctly delivered survey on Saturday, not been awarded any points so far, unlike previous ones? 

I finished on Saturday as well and the 300 points were credited as soon as I entered the last days info.

Have you tried refreshing the app?

I also finished Saturday, have closed and restarted app a couple of times, but no points - yet. I’ll contact Spectos if they don’t credit within a week.

Same here.  Points ae coming in for everything else.  I'll give them 72 hours or so...

Still no points for correctly delivered mail survey 22/05-03/06, anyone else still waiting?
I have emailed them …

MikeyPGT

CRISPIANNE3 said:

When I was with Kantor I never had an issue with expected UA leaflets being delivered. However my failure rate with Spectos is really high. Not sure it the issue is with them or more of a local one.

I've been on the UA survey since 8 May and have yet to recieve a single item!

julest105

fluffig said:

NBLondon said:

fluffig said:

rpstdavids said:

julest105 said:

Finished the correctly delivered survey on Saturday, not been awarded any points so far, unlike previous ones? 

I finished on Saturday as well and the 300 points were credited as soon as I entered the last days info.

Have you tried refreshing the app?

I also finished Saturday, have closed and restarted app a couple of times, but no points - yet. I’ll contact Spectos if they don’t credit within a week.

Same here.  Points ae coming in for everything else.  I'll give them 72 hours or so...

Still no points for correctly delivered mail survey 22/05-03/06, anyone else still waiting?
I have emailed them …

Me nether, have put a ticket in but this just seems to be a unorganised psis take!

gt94sss2

With respect, I suspect that some are contacting Spectos too early on occasion with issues which might explain the volume of tickets/turnaround time they currently have.

If you recall Kantar would always take weeks to allocate points after a survey was completed.

I think some patience is warranted.

curtisjk

If you have any items that need to be returned to us, all you have to do is cross out the address on the front and simply write Freepost SPECTOS on the front and either post it in a post box or at a Post Office.

Guess I found out what I'm doing with all the mailbags I've accumulated - too much effort to try and return them to a sorting office or Post Office... The reason I have them is that the parcel postbox was more convenient than the Post Office...

silvercar

curtisjk said:

If you have any items that need to be returned to us, all you have to do is cross out the address on the front and simply write Freepost SPECTOS on the front and either post it in a post box or at a Post Office.

Guess I found out what I'm doing with all the mailbags I've accumulated - too much effort to try and return them to a sorting office or Post Office... The reason I have them is that the parcel postbox was more convenient than the Post Office...

I fold them neatly and put them in the local post box. They are going to be collected otherwise the box will get clogged up, so they will end up in the right place.

Antbingley

curtisjk said:

If you have any items that need to be returned to us, all you have to do is cross out the address on the front and simply write Freepost SPECTOS on the front and either post it in a post box or at a Post Office.

Guess I found out what I'm doing with all the mailbags I've accumulated - too much effort to try and return them to a sorting office or Post Office... The reason I have them is that the parcel postbox was more convenient than the Post Office...

Like you, I'm using parcel postboxes, too.  I put my empty sacks into the parcel postbox at the same time as posting the books - the book parcels have to sit on top of the sack to make sure there's enough weight to send it down the chute - sometimes needs a bit of persuasion!

julest105

fluffig said:

NBLondon said:

fluffig said:

rpstdavids said:

julest105 said:

Finished the correctly delivered survey on Saturday, not been awarded any points so far, unlike previous ones? 

I finished on Saturday as well and the 300 points were credited as soon as I entered the last days info.

Have you tried refreshing the app?

I also finished Saturday, have closed and restarted app a couple of times, but no points - yet. I’ll contact Spectos if they don’t credit within a week.

Same here.  Points ae coming in for everything else.  I'll give them 72 hours or so...

Still no points for correctly delivered mail survey 22/05-03/06, anyone else still waiting?
I have emailed them …

Me too, very unorganised, to say the least!

elsien

Still waiting for the packet to arrive that I should be posting today.