Invoice from plumber - what rights do I have?

Jumblebumble

user1977 said:

jon81uk said:

brendanb581 said:

Tucosalamanca said:

brendanb581 said:

Tucosalamanca said:

brendanb581 said:

Aylesbury_Duck said:

Isn't it possible that the failed heating pump caused the electrical problem?

I would ask for the old pump if you haven't been left it.  If it works, then there was no need for the new one and you should negotiate a commensurate reduction in price.  If it doesn't, then it does suggest that the pump and the electrics had both failed, one possibly the result of the other.

Edited to add:  Of course you can refuse to pay, but a better course of action is discussion as per the above, and negotiation of what is a fair price for what was ultimately needed.  Refusing to pay anything wouldn't be fair, because you had no heating, an visit was made and now you have heating, so a service has been delivered.

Sorry I forgot to add - I still have no heating as he is blaming the electrics... which is why I thought he should have checked them first.

He has also quoted me £250 for a pump which costs £150.

You appear to have found a price for the pump, but how do you know how much he's paying?

Err well he told me where he was getting said pump. Assuming he hasn't paid more than the price they're charging!

So he told you where he was buying it, then added £100. Seems legit!

Well yes that's exactly what he has done. When he went to go and get it, I asked where he was getting it from. He said Wolseley's. Then when I saw the invoice it was £100 more than what they sell it for. So yes, dodgy.

Nothing dodgy about that.
Tesco don't sell you the beans at the price Heniz charge them either.

No, but they don't then also make a further charge on top for their labour in selling you the beans! It's downright dodgy and other trades/professions wouldn't get away with it.

You are very naïve if you believe that as most trades put on a mark up on parts
( I am not a plumber but if you tried to tell me that I was to sell you parts at cost I would tell you to go buy them your self )

The only exception that springs to mind  is solicitors charging disbursements
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Anyway I met your plumber's cousin  about 10 years ago
Asked for a gas safety test
Plumber came around and diagnosed failed pump
I changed the pump and it don't work
Then I turned on the thermostat and the pump started
I refused to pay a penny stating that I only had a certain amount of money to pay for the job and I had spent it on an unnecessary pump
Any plumber who does not carry a simple electrical contact meter  is an incompetent idiot.



https://uk.rs-online.com/web/p/non-contact-voltage-magnetic-field-indicators/1920590?cm_mmc=UK-PLA-DS3A-_-google-_-CSS_UK_EN_Test_&_Measurement_Whoop-_-Non+Contact+Voltage+&+Magnetic+Field+Indicators_Whoop+(2)-_-1920590&matchtype=&pla-319258109455&cq_src=google_ads&cq_cmp=9771206605&cq_term=&cq_plac=&cq_net=g&cq_plt=gp&gclid=Cj0KCQjwy5maBhDdARIsAMxrkw2OrMuvbECTssEbX-O0l2_98nei7y7ovcXwcvILv0H54aksQ3bF1nQaAktZEALw_wcB&gclsrc=aw.ds

user1977

Jumblebumble said:

user1977 said:

jon81uk said:

brendanb581 said:

Tucosalamanca said:

brendanb581 said:

Tucosalamanca said:

brendanb581 said:

Aylesbury_Duck said:

Isn't it possible that the failed heating pump caused the electrical problem?

I would ask for the old pump if you haven't been left it.  If it works, then there was no need for the new one and you should negotiate a commensurate reduction in price.  If it doesn't, then it does suggest that the pump and the electrics had both failed, one possibly the result of the other.

Edited to add:  Of course you can refuse to pay, but a better course of action is discussion as per the above, and negotiation of what is a fair price for what was ultimately needed.  Refusing to pay anything wouldn't be fair, because you had no heating, an visit was made and now you have heating, so a service has been delivered.

Sorry I forgot to add - I still have no heating as he is blaming the electrics... which is why I thought he should have checked them first.

He has also quoted me £250 for a pump which costs £150.

You appear to have found a price for the pump, but how do you know how much he's paying?

Err well he told me where he was getting said pump. Assuming he hasn't paid more than the price they're charging!

So he told you where he was buying it, then added £100. Seems legit!

Well yes that's exactly what he has done. When he went to go and get it, I asked where he was getting it from. He said Wolseley's. Then when I saw the invoice it was £100 more than what they sell it for. So yes, dodgy.

Nothing dodgy about that.
Tesco don't sell you the beans at the price Heniz charge them either.

No, but they don't then also make a further charge on top for their labour in selling you the beans! It's downright dodgy and other trades/professions wouldn't get away with it.

You are very naïve if you believe that as most trades put on a mark up on parts
( I am not a plumber but if you tried to tell me that I was to sell you parts at cost I would tell you to go buy them your self )

But what would be your justification for doing so, assuming you're also charging me for the time spent on the job?

jon81uk

user1977 said:

jon81uk said:

brendanb581 said:

Tucosalamanca said:

brendanb581 said:

Tucosalamanca said:

brendanb581 said:

Aylesbury_Duck said:

Isn't it possible that the failed heating pump caused the electrical problem?

I would ask for the old pump if you haven't been left it.  If it works, then there was no need for the new one and you should negotiate a commensurate reduction in price.  If it doesn't, then it does suggest that the pump and the electrics had both failed, one possibly the result of the other.

Edited to add:  Of course you can refuse to pay, but a better course of action is discussion as per the above, and negotiation of what is a fair price for what was ultimately needed.  Refusing to pay anything wouldn't be fair, because you had no heating, an visit was made and now you have heating, so a service has been delivered.

Sorry I forgot to add - I still have no heating as he is blaming the electrics... which is why I thought he should have checked them first.

He has also quoted me £250 for a pump which costs £150.

You appear to have found a price for the pump, but how do you know how much he's paying?

Err well he told me where he was getting said pump. Assuming he hasn't paid more than the price they're charging!

So he told you where he was buying it, then added £100. Seems legit!

Well yes that's exactly what he has done. When he went to go and get it, I asked where he was getting it from. He said Wolseley's. Then when I saw the invoice it was £100 more than what they sell it for. So yes, dodgy.

Nothing dodgy about that.
Tesco don't sell you the beans at the price Heniz charge them either.

No, but they don't then also make a further charge on top for their labour in selling you the beans! It's downright dodgy and other trades/professions wouldn't get away with it.

Both the plumber and Tesco are adding a charge for acquiring and selling to you the item. The plumber then adds a further charge for fitting the item.