Parcels delivered to GSP centre not showing delivery confirmation

neverlikedpeas

From the 28 September to 3 October, I  sent 9 parcels 2nd class signed for to the GSP centre and none of them are showing as delivered on the Royal Mail website.They all have the message "We've got it " on the RM tracking.Two of the parcels have been delivered to the foreign buyer so they were obviously received at the GSP centre.If signed for parcels aren't being signed for at the GSP centre I can see problems looming.I know the GSP tracking shows whether parcels have been processed at the GSP centre but 5 of the 9 haven't been processed yet which is concerning 

soolin

I just had a look at several of my recent GSP sales and all show as delivered to the hub, mine were all sub £20 so standard parcels. I haven’t checked them all though. 

A year or so ago though I noticed MyHermes parcels sent to the hub never updated and they went straight on to the new tracking number going out of the country. 

KxMx

I sent one on 29th September (£20 so sent 2nd class standard LL) and nothing yet, although there is a new entry 5th October with a new tracking number which they said I provided, but I didn't.

Separate issue, a few months ago I sent 3 Signed For there and none updated on the Royal Mail website. eBay confirmed receipt for all 3.
So I then made 3 claims to RM and got sent 8 1st class stamps per failure to provide online confirmation.

[Deleted User]

The 'delivered' status, in all my experiences, indicated the first leg of the journey - arriving at the hub, parcels can sit there for a couple of weeks before moving onwards - then there's another 'delivered' status once it reaches the customer - that can be a couple of weeks later again.
Not a fast process in my experiences !

soolin

[Deleted User] said:

The 'delivered' status, in all my experiences, indicated the first leg of the journey - arriving at the hub, parcels can sit there for a couple of weeks before moving onwards - then there's another 'delivered' status once it reaches the customer - that can be a couple of weeks later again.
Not a fast process in my experiences !

I find the opposite, most of the time my GSP items arrive all over the world in less than 10 days from me posting them. I’ve had 2 lost Italian ones that eBay paid out on after 5 weeks or more, which is annoying as if I’d sent direct I wouldn’t have been able to delay the buyers refund that long. 

neverlikedpeas

soolin said:

I just had a look at several of my recent GSP sales and all show as delivered to the hub, mine were all sub £20 so standard parcels. I haven’t checked them all though. 

A year or so ago though I noticed MyHermes parcels sent to the hub never updated and they went straight on to the new tracking number going out of the country. 

I have only sent 2 standard parcels to the GSP in the last 4 weeks and both of those aren't showing as delivered with Royal Mail either.

the_lunatic_is_in_my_head

neverlikedpeas said:

 I  sent 9 parcels 2nd class signed for 

I think you can claim back the Signed For fee if they don't get a signature.

As a side note a 2nd Class Signed For small parcel is £3.95 however Tracked 48 is only £3.35

With a medium parcel you save 10pence with Tracked 48.

Tracked 48 is far superior than Signed For IMO. 

Prices and label purchasing is available here:

https://send.royalmail.com/ 

KxMx

Tracked48 is definitely superior to Signed For, with two caveats, it needs to be collected by RM (currently free) or dropped off with them as Post Offices will not accept Tracked items.
The price is currently on promotion but doesn't expire until 31 December. 

I much prefer it too and honestly even when/if the price goes up I'm going to use it for all eBay orders over £20, cutting out Signed For entirely as I have done since the promotion started. 

neverlikedpeas

the_lunatic_is_in_my_head said:

neverlikedpeas said:

 I  sent 9 parcels 2nd class signed for 

I think you can claim back the Signed For fee if they don't get a signature.

As a side note a 2nd Class Signed For small parcel is £3.95 however Tracked 48 is only £3.35

With a medium parcel you save 10pence with Tracked 48.

Tracked 48 is far superior than Signed For IMO. 

Prices and label purchasing is available here:

https://send.royalmail.com/ 

Interesting, I don't use the online services, I just go to the Post Office and pay £4.45 for 2nd class signed for. I am happy doing this despite the extra cost to save time on printing labels, maintaining a printer etc.

If i start losing money due to parcels not being signed for however i will have to change

the_lunatic_is_in_my_head

neverlikedpeas said:

the_lunatic_is_in_my_head said:

neverlikedpeas said:

 I  sent 9 parcels 2nd class signed for 

I think you can claim back the Signed For fee if they don't get a signature.

As a side note a 2nd Class Signed For small parcel is £3.95 however Tracked 48 is only £3.35

With a medium parcel you save 10pence with Tracked 48.

Tracked 48 is far superior than Signed For IMO. 

Prices and label purchasing is available here:

https://send.royalmail.com/ 

Interesting, I don't use the online services, I just go to the Post Office and pay £4.45 for 2nd class signed for. I am happy doing this despite the extra cost to save time on printing labels, maintaining a printer etc.

If i start losing money due to parcels not being signed for however i will have to change

They'll bring the labels for you free of charge if you book a collection, they'll pick up from a safe place but if there's more than one parcel being collected I wouldn't chance the postie applying the labels in case they get them mixed up (and if you are home I'd take the labels and stick them on myself).  

If you drop off at the Royal Mail depot they'll print labels for you with the QR code from the email confirming the purchase. 

The main downside as above is not being able to take them to the PO so if you aren't generally home when your post arrives, aren't comfortable with the safe place collection and the DO is too far away then it might be a pain. 

KxMx

neverlikedpeas said:

soolin said:

I just had a look at several of my recent GSP sales and all show as delivered to the hub, mine were all sub £20 so standard parcels. I haven’t checked them all though. 

A year or so ago though I noticed MyHermes parcels sent to the hub never updated and they went straight on to the new tracking number going out of the country. 

I have only sent 2 standard parcels to the GSP in the last 4 weeks and both of those aren't showing as delivered with Royal Mail either.

I've just poked around on Click and Drop, found a tracking number for my item which shows no delivery attempt as of yet, ties in with it not showing via Ebay, but given previous issues with Signed For not showing delivery there for things which certainly were delivered, i'm not trusting RM's info but eBay's.

I have another 10 days before the delivery estimate is passed, fingers crossed it gets there, no contact from buyer yet but understandably they are within their rights to ask for a refund at that point if it hasn't gotten to the GSP hub.