Lost mortgage through broker

sheramber

When were the  30 days from and to?

When were the documents requested?

Sterich

sheramber said:

When were the  30 days from and to?

When were the documents requested?

1st September was when the application was processed and we paid out product fee. I have an email that states the mortgage was being processed on that date. 
Documents were requested shortly after that and then supplied 

london21

That is really strange that in 30 days there were no prompt or warning to upload the documents.

The L&C brokers are likely swamped with cases and does not help that rates are constantly changing and increasing.

Hopefully this can be resolved but rates are now very different. 

tripled

I'm very sorry to hear of your plight. Two documents I provided to L&C back in August were not passed to the lender. Several times I've checked the L&C portal and found either a message or document request, that I haven't had an email notification for. Their back office processing is a shambles and has jeopardised our application, but we're stuck with them.

I have two open formal complaints with them. The earliest of my two complaints has now been open for 6 weeks, so far all I've had is generic acknowledgements that it's being handled, so don't expect a quick resolution.

I'm sorry I can't give you any advice, you have my sympathy and I very much hope you get redress, although that won't make up for the stress and disruption to your family.

breaking_free

I second what tripled says above about the lack of email notifications from their online portal. I uploaded documents to the L&C portal then sat back and waited. When I heard nothing back for a week I logged in and discovered that my proof of deposit documents were marked 'rejected' with no reason given. I then emailed my case manager but got no replies for days so I called and found out that this chap was away.

During the mortgage application process I emailed and called multiple times because communication from their side was so sparse (I'm being polite). Direct questions were ignored and I had to chase them up for answers on many occasions.
 
They asked for feedback once the mortgage completed and I gave them an honest and fair evaluation leaving all emotion out of it: let's just say I won't use them again.