EDF energy

Deita

I am an EDF customer. Trying to contact them is very difficult. Can someone guide me to how I find my current balance on my account.

The_Green_Hornet

If you have a smartphone you could install the EDF app as I believe that shows your account balance if you are on Budget Direct Debit whereas the online account doesn't.

Deita

The_Green_Hornet said:

If you have a smartphone you could install the EDF app as I believe that shows your account balance if you are on Budget Direct Debit whereas the online account doesn't.

Thanks I will try that. 

Robin9

EDF is not consumer friendly - even the APP where it gives Account Balance is not correct. It does not give a rolling balance.

My Gas shows £0.00  - but that's because I am due to give a reading this week and then pay that invoice by DD.   My calcs show about £20

My Electric is £100.44 CR -  but that's because it only bills every 6 months.  My calcs show about £125 CR


Keep your own spreadsheet add in the monthly DD and use your monthly readings.

funny.money

I don't have a problem with EDF, I've always been able to contact by phone ok and customer service helpful.  However,  I hate the six monthly billing and can't wait for their new software,  or whatever is coming. 

A couple of months ago I was between bills, I rang and gave them my latest readings and asked them to generate an up to date bill for me,  which they did, no problem.  It's a bit of a pain,  but at least you do get a bill. 

It didn't affect my six monthly cycle,  I got another a couple of months later.