Advice on cancelling/obtaining refund from Complete Savings using POA

pendragon_arther

born_again said:

pendragon_arther said:

Why do you make your sign-up so sneakily deceptive? Why not just be upfront about it?

It is very clear exactly what they are doing. If you ignore the £££ offer, you will notice a link to their T/C & they also send a email outlining exactly what you have to do to not incur the monthly charge. 

So as ever this is down to people seeing the £££ off a future purchase & not reading the rest of the offer.

This is just the same as saying they have been scammed by Amazon in signing up to prime, which is very clear & Lookfantastic subscription which they detail on the invoice before you press submit on your purchase.

Trainline is one of the sites that you will see the complete savings offer.

https://support.thetrainline.com/en/support/solutions/articles/78000000451-what-is-complete-savings-

I was logged onto my bank securely when their popup came up. Thinking it was a Barclays new innovation I signed up.

Now, you have to ask yourself one question: was it a cookie or was it a trojan that specifically targetted me? I have many defence suites that would pick up one of those so whoever is the coder was very clever at directing their popup to my laptop. Sure, it could have been coincidence but that's something I don't believe in.
Then you have to ask yourself another qestion as we can't all be members of Mensa: how come there's been hundreds of people caught out by them?
Also comparing the signing up process with Amazon Prime is foolish. Amazon don't send you an indiscriminate popup do they? You have to go through the purchasing process and ignore the Prime signup if you don't want it.

nmpk24

If this is not considered a scam (barely) then how come I feel like a victim??

I discovered that I was unknowingly signed up for this over 2 years ago and have just cancelled it. Something tells me getting all that money back might not be so easy. Even though I thought I was quite tech savvy when it comes to buying online and was good at avoiding these things, not this time. According to Complete Save I signed up while buying a pizza. Who expects this nonsense when ordering a pizza? They said I signed up, blah blah, I don't think so. Is that what they do, expect you not to remember?

What's strange is that I have looked at my account before, in fact I have even checked my direct debits at a bank branch and cannot recall ever seeing WLY*COMPLETESAVE.CO.UK on any statement in that time. Until now. I have also never received a message, email, rewards or any offer from Complete Save. Nothing. Apparently I have membership but have no clue what for. So whatever they're offering for this monthly fee, I never got a sausage.

Its no good when the ASA take several years to try and stop this. Apparently there has been many complaints, a look on the Trustpilot web site will show literally thousands of them. Businesses have stopped working with them, yet they are still allowed to continue. How?? Legal action needs to be taken against this company now and anyone else who has partnered with them. That includes Dominoes Pizza, Papa Johns, Trainline, Ticketmaster etc. All of them. Why are they partnering with an American company that has had problems in the US and have registered accounts in Switzerland? Where are consumers' rights? Member of Parliament, what the stuff are they doing about this??

Pollycat

There are quite a few Complete Savings threads.

Although you say you were 'unknowingly signed up', it's usually as a result of clicking on a pop-up that offers cashback.
I've seen this offer after eBay and train ticket purchases but have never clicked on it.
That's because all the pop-ups I've seen do mention 'monthly subscription'.

born_again

nmpk24 said:

If this is not considered a scam (barely) then how come I feel like a victim??

I discovered that I was unknowingly signed up for this over 2 years ago and have just cancelled it. Something tells me getting all that money back might not be so easy. Even though I thought I was quite tech savvy when it comes to buying online and was good at avoiding these things, not this time. According to Complete Save I signed up while buying a pizza. Who expects this nonsense when ordering a pizza? They said I signed up, blah blah, I don't think so. Is that what they do, expect you not to remember?

What's strange is that I have looked at my account before, in fact I have even checked my direct debits at a bank branch and cannot recall ever seeing WLY*COMPLETESAVE.CO.UK on any statement in that time. Until now. I have also never received a message, email, rewards or any offer from Complete Save. Nothing. Apparently I have membership but have no clue what for. So whatever they're offering for this monthly fee, I never got a sausage.

Its no good when the ASA take several years to try and stop this. Apparently there has been many complaints, a look on the Trustpilot web site will show literally thousands of them. Businesses have stopped working with them, yet they are still allowed to continue. How?? Legal action needs to be taken against this company now and anyone else who has partnered with them. That includes Dominoes Pizza, Papa Johns, Trainline, Ticketmaster etc. All of them. Why are they partnering with an American company that has had problems in the US and have registered accounts in Switzerland? Where are consumers' rights? Member of Parliament, what the stuff are they doing about this??

Why does action need to be taken against the partners?
This is a cashback site. People actually use it & make money out of it.
They send emails out when you start the offer & just before you have to start paying.
You will never see these payments in your DD's as it is not a DD. It is a continuous payment authority using your card details.
MSE advise is to check your statements on a regular basis. 

No need for victim shaming. Contact them, they refund 3 months & for the rest so long as you have never used them, they will send a email (check spam/junk) to sign & return for the rest.

wigglyjam

Le_Kirk said:

Is it a direct debit or standing order or does it come from a debit/credit card.  If it is a DDO, ask the bank to deal with it under the direct debit guarantee.  You could just stop the payment although that is often warned against but at least it will make them contact you/your father!

IEvangeline1937 said:

I wonder if anyone has any advice or previous experience of cancelling and trying to obtain a full refund from Complete Savings on someone else's behalf. In this case my sister and I are our fathers financial affairs attorneys.

Our father has mild dementia, when we first started sorting through paperwork and finances with him we came across a monthly payment of £10 to  WLY*COMPLETESAVE.CO.UK  from our parents John Lewis partnership account, something he had no knowledge of. I have worked my way back through the John Lewis statements we have been able to find which date back to approximately 2018 but can't find where the first payment started, John Lewis's online banking does not go back that far. 

Apparently we can't cancel the payment to Complete Savings via John Lewis so we have been left struggling to contact CS by phone, letter and email. The only correspondence we have are the occasional letters that arrive asking our father to update his email address, he had changed this in 2016 when it appeared he started struggling with using the computer. We were advised to email them using our father's new email with details of his account but with no response, there is no account number on any of his correspondence which does not help. 

This is not something that our father would have signed up for knowingly and the fact it appears they do not send out any contract or other information for their customer to sign or read through adds to the confusion and I can see why so many other people have ended up in this position.

Having read up a lot over the last year it does seem that the way they work is to hope some customers will not realise what they have signed up to but be happy to continue with the scheme and others won't even realise and continue pointlessly paying out the monthly sum. It is clear from reading up their comments and responses to customers online that they are aware of the confusion over their current signing up procedure and terms so they have had ample opportunity to change this to make it clearer.

I can see that there are other customers who are happy with the scheme but I am guessing in those cases the chances are the customers were fully aware of what they were signing up to, intended to do so and have been using and benefitting from the scheme which is very different to the position we find, and lots of other customers, seem to have found themselves in.

Initially we just wanted to be able to cancel the payments but this has now been going on so long I feel strongly that we obtain a full refund from Complete Savings but as it has been impossible to contact them or obtain any response before I am not sure how we can proceed using the Power of Attorney to resolve this once and for all on her fathers behalf.

Any help on how we proceed would be welcomingly received.

I am also having this issue of them collecting my money recently it happened twice but my bank helped to decline it today it has happened again and I have no way of reaching out to them to ask for a refund. I need help to get my money back 

Undervalued

wigglyjam said:

Le_Kirk said:

Is it a direct debit or standing order or does it come from a debit/credit card.  If it is a DDO, ask the bank to deal with it under the direct debit guarantee.  You could just stop the payment although that is often warned against but at least it will make them contact you/your father!

IEvangeline1937 said:

I wonder if anyone has any advice or previous experience of cancelling and trying to obtain a full refund from Complete Savings on someone else's behalf. In this case my sister and I are our fathers financial affairs attorneys.

Our father has mild dementia, when we first started sorting through paperwork and finances with him we came across a monthly payment of £10 to  WLY*COMPLETESAVE.CO.UK  from our parents John Lewis partnership account, something he had no knowledge of. I have worked my way back through the John Lewis statements we have been able to find which date back to approximately 2018 but can't find where the first payment started, John Lewis's online banking does not go back that far. 

Apparently we can't cancel the payment to Complete Savings via John Lewis so we have been left struggling to contact CS by phone, letter and email. The only correspondence we have are the occasional letters that arrive asking our father to update his email address, he had changed this in 2016 when it appeared he started struggling with using the computer. We were advised to email them using our father's new email with details of his account but with no response, there is no account number on any of his correspondence which does not help. 

This is not something that our father would have signed up for knowingly and the fact it appears they do not send out any contract or other information for their customer to sign or read through adds to the confusion and I can see why so many other people have ended up in this position.

Having read up a lot over the last year it does seem that the way they work is to hope some customers will not realise what they have signed up to but be happy to continue with the scheme and others won't even realise and continue pointlessly paying out the monthly sum. It is clear from reading up their comments and responses to customers online that they are aware of the confusion over their current signing up procedure and terms so they have had ample opportunity to change this to make it clearer.

I can see that there are other customers who are happy with the scheme but I am guessing in those cases the chances are the customers were fully aware of what they were signing up to, intended to do so and have been using and benefitting from the scheme which is very different to the position we find, and lots of other customers, seem to have found themselves in.

Initially we just wanted to be able to cancel the payments but this has now been going on so long I feel strongly that we obtain a full refund from Complete Savings but as it has been impossible to contact them or obtain any response before I am not sure how we can proceed using the Power of Attorney to resolve this once and for all on her fathers behalf.

Any help on how we proceed would be welcomingly received.

I am also having this issue of them collecting my money recently it happened twice but my bank helped to decline it today it has happened again and I have no way of reaching out to them to ask for a refund. I need help to get my money back 

This thread is over three years old. You are more likely to get useful advice by by starting a new tread with your specific questions.

born_again

wigglyjam said:

Le_Kirk said:

Is it a direct debit or standing order or does it come from a debit/credit card.  If it is a DDO, ask the bank to deal with it under the direct debit guarantee.  You could just stop the payment although that is often warned against but at least it will make them contact you/your father!

IEvangeline1937 said:

I wonder if anyone has any advice or previous experience of cancelling and trying to obtain a full refund from Complete Savings on someone else's behalf. In this case my sister and I are our fathers financial affairs attorneys.

Our father has mild dementia, when we first started sorting through paperwork and finances with him we came across a monthly payment of £10 to  WLY*COMPLETESAVE.CO.UK  from our parents John Lewis partnership account, something he had no knowledge of. I have worked my way back through the John Lewis statements we have been able to find which date back to approximately 2018 but can't find where the first payment started, John Lewis's online banking does not go back that far. 

Apparently we can't cancel the payment to Complete Savings via John Lewis so we have been left struggling to contact CS by phone, letter and email. The only correspondence we have are the occasional letters that arrive asking our father to update his email address, he had changed this in 2016 when it appeared he started struggling with using the computer. We were advised to email them using our father's new email with details of his account but with no response, there is no account number on any of his correspondence which does not help. 

This is not something that our father would have signed up for knowingly and the fact it appears they do not send out any contract or other information for their customer to sign or read through adds to the confusion and I can see why so many other people have ended up in this position.

Having read up a lot over the last year it does seem that the way they work is to hope some customers will not realise what they have signed up to but be happy to continue with the scheme and others won't even realise and continue pointlessly paying out the monthly sum. It is clear from reading up their comments and responses to customers online that they are aware of the confusion over their current signing up procedure and terms so they have had ample opportunity to change this to make it clearer.

I can see that there are other customers who are happy with the scheme but I am guessing in those cases the chances are the customers were fully aware of what they were signing up to, intended to do so and have been using and benefitting from the scheme which is very different to the position we find, and lots of other customers, seem to have found themselves in.

Initially we just wanted to be able to cancel the payments but this has now been going on so long I feel strongly that we obtain a full refund from Complete Savings but as it has been impossible to contact them or obtain any response before I am not sure how we can proceed using the Power of Attorney to resolve this once and for all on her fathers behalf.

Any help on how we proceed would be welcomingly received.

I am also having this issue of them collecting my money recently it happened twice but my bank helped to decline it today it has happened again and I have no way of reaching out to them to ask for a refund. I need help to get my money back 

They have a free phone number on their website. 🤷‍♀️

Even comes up from the side bar when you go to their website.

Pollycat

wigglyjam said:

Le_Kirk said:

Is it a direct debit or standing order or does it come from a debit/credit card.  If it is a DDO, ask the bank to deal with it under the direct debit guarantee.  You could just stop the payment although that is often warned against but at least it will make them contact you/your father!

IEvangeline1937 said:

I wonder if anyone has any advice or previous experience of cancelling and trying to obtain a full refund from Complete Savings on someone else's behalf. In this case my sister and I are our fathers financial affairs attorneys.

Our father has mild dementia, when we first started sorting through paperwork and finances with him we came across a monthly payment of £10 to  WLY*COMPLETESAVE.CO.UK  from our parents John Lewis partnership account, something he had no knowledge of. I have worked my way back through the John Lewis statements we have been able to find which date back to approximately 2018 but can't find where the first payment started, John Lewis's online banking does not go back that far. 

Apparently we can't cancel the payment to Complete Savings via John Lewis so we have been left struggling to contact CS by phone, letter and email. The only correspondence we have are the occasional letters that arrive asking our father to update his email address, he had changed this in 2016 when it appeared he started struggling with using the computer. We were advised to email them using our father's new email with details of his account but with no response, there is no account number on any of his correspondence which does not help. 

This is not something that our father would have signed up for knowingly and the fact it appears they do not send out any contract or other information for their customer to sign or read through adds to the confusion and I can see why so many other people have ended up in this position.

Having read up a lot over the last year it does seem that the way they work is to hope some customers will not realise what they have signed up to but be happy to continue with the scheme and others won't even realise and continue pointlessly paying out the monthly sum. It is clear from reading up their comments and responses to customers online that they are aware of the confusion over their current signing up procedure and terms so they have had ample opportunity to change this to make it clearer.

I can see that there are other customers who are happy with the scheme but I am guessing in those cases the chances are the customers were fully aware of what they were signing up to, intended to do so and have been using and benefitting from the scheme which is very different to the position we find, and lots of other customers, seem to have found themselves in.

Initially we just wanted to be able to cancel the payments but this has now been going on so long I feel strongly that we obtain a full refund from Complete Savings but as it has been impossible to contact them or obtain any response before I am not sure how we can proceed using the Power of Attorney to resolve this once and for all on her fathers behalf.

Any help on how we proceed would be welcomingly received.

I am also having this issue of them collecting my money recently it happened twice but my bank helped to decline it today it has happened again and I have no way of reaching out to them to ask for a refund. I need help to get my money back 

There are lots of threads about Complete Savings.
Here is a more recent one:
"Complete savings"...scam?? — MoneySavingExpert Forum

On the first page is links to other threads.

Why do you "have no way of reaching out to them to ask for a refund"?