Advice on cancelling/obtaining refund from Complete Savings using POA

pendragon_arther

born_again said:

pendragon_arther said:

Why do you make your sign-up so sneakily deceptive? Why not just be upfront about it?

It is very clear exactly what they are doing. If you ignore the £££ offer, you will notice a link to their T/C & they also send a email outlining exactly what you have to do to not incur the monthly charge. 

So as ever this is down to people seeing the £££ off a future purchase & not reading the rest of the offer.

This is just the same as saying they have been scammed by Amazon in signing up to prime, which is very clear & Lookfantastic subscription which they detail on the invoice before you press submit on your purchase.

Trainline is one of the sites that you will see the complete savings offer.

https://support.thetrainline.com/en/support/solutions/articles/78000000451-what-is-complete-savings-

I was logged onto my bank securely when their popup came up. Thinking it was a Barclays new innovation I signed up.

Now, you have to ask yourself one question: was it a cookie or was it a trojan that specifically targetted me? I have many defence suites that would pick up one of those so whoever is the coder was very clever at directing their popup to my laptop. Sure, it could have been coincidence but that's something I don't believe in.
Then you have to ask yourself another qestion as we can't all be members of Mensa: how come there's been hundreds of people caught out by them?
Also comparing the signing up process with Amazon Prime is foolish. Amazon don't send you an indiscriminate popup do they? You have to go through the purchasing process and ignore the Prime signup if you don't want it.

nmpk24

If this is not considered a scam (barely) then how come I feel like a victim??

I discovered that I was unknowingly signed up for this over 2 years ago and have just cancelled it. Something tells me getting all that money back might not be so easy. Even though I thought I was quite tech savvy when it comes to buying online and was good at avoiding these things, not this time. According to Complete Save I signed up while buying a pizza. Who expects this nonsense when ordering a pizza? They said I signed up, blah blah, I don't think so. Is that what they do, expect you not to remember?

What's strange is that I have looked at my account before, in fact I have even checked my direct debits at a bank branch and cannot recall ever seeing WLY*COMPLETESAVE.CO.UK on any statement in that time. Until now. I have also never received a message, email, rewards or any offer from Complete Save. Nothing. Apparently I have membership but have no clue what for. So whatever they're offering for this monthly fee, I never got a sausage.

Its no good when the ASA take several years to try and stop this. Apparently there has been many complaints, a look on the Trustpilot web site will show literally thousands of them. Businesses have stopped working with them, yet they are still allowed to continue. How?? Legal action needs to be taken against this company now and anyone else who has partnered with them. That includes Dominoes Pizza, Papa Johns, Trainline, Ticketmaster etc. All of them. Why are they partnering with an American company that has had problems in the US and have registered accounts in Switzerland? Where are consumers' rights? Member of Parliament, what the stuff are they doing about this??

Pollycat

There are quite a few Complete Savings threads.

Although you say you were 'unknowingly signed up', it's usually as a result of clicking on a pop-up that offers cashback.
I've seen this offer after eBay and train ticket purchases but have never clicked on it.
That's because all the pop-ups I've seen do mention 'monthly subscription'.

born_again

nmpk24 said:

If this is not considered a scam (barely) then how come I feel like a victim??

I discovered that I was unknowingly signed up for this over 2 years ago and have just cancelled it. Something tells me getting all that money back might not be so easy. Even though I thought I was quite tech savvy when it comes to buying online and was good at avoiding these things, not this time. According to Complete Save I signed up while buying a pizza. Who expects this nonsense when ordering a pizza? They said I signed up, blah blah, I don't think so. Is that what they do, expect you not to remember?

What's strange is that I have looked at my account before, in fact I have even checked my direct debits at a bank branch and cannot recall ever seeing WLY*COMPLETESAVE.CO.UK on any statement in that time. Until now. I have also never received a message, email, rewards or any offer from Complete Save. Nothing. Apparently I have membership but have no clue what for. So whatever they're offering for this monthly fee, I never got a sausage.

Its no good when the ASA take several years to try and stop this. Apparently there has been many complaints, a look on the Trustpilot web site will show literally thousands of them. Businesses have stopped working with them, yet they are still allowed to continue. How?? Legal action needs to be taken against this company now and anyone else who has partnered with them. That includes Dominoes Pizza, Papa Johns, Trainline, Ticketmaster etc. All of them. Why are they partnering with an American company that has had problems in the US and have registered accounts in Switzerland? Where are consumers' rights? Member of Parliament, what the stuff are they doing about this??

Why does action need to be taken against the partners?
This is a cashback site. People actually use it & make money out of it.
They send emails out when you start the offer & just before you have to start paying.
You will never see these payments in your DD's as it is not a DD. It is a continuous payment authority using your card details.
MSE advise is to check your statements on a regular basis. 

No need for victim shaming. Contact them, they refund 3 months & for the rest so long as you have never used them, they will send a email (check spam/junk) to sign & return for the rest.