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NatWest Blocks Cash Withdrawal

Blue_Max
Blue_Max Posts: 725 Forumite
Part of the Furniture 500 Posts Name Dropper Combo Breaker
edited 10 October 2022 at 1:19AM in Budgeting & bank accounts
NatWest, Worthing blocked the withdrawal of my money.
All I wanted to do was to convert £50 paper notes to polymer.
I had made my intention clear when I deposited £10,000 as paper notes.
A few days later, when I went to make a request to withdraw, I was refused.
The manager even accused me of Income Tax Evasion!
It is curious that the bank was happy to accept the deposit with no objections or questions!
Any advice?!




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Comments

  • Blue_Max
    Blue_Max Posts: 725 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    TadleyBaggie
    what is an AML?
    The bank was happy to take the deposit.

  • daveyjp
    daveyjp Posts: 13,646 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Blue_Max said:
    TadleyBaggie
    what is an AML?
    The bank was happy to take the deposit.
    The bank will take the money to get it out of circulation, but as yet it may not be a 'deposit' into your account.
  • I did this years ago for my Nan, she kept it under the bed, in books, pockets of winter jacket etc.
    I paid it in at 3 or 4 banks over a week or two.
    Then went into my bank and asked for the 5k in new sealed £50 notes.
    Is a wedding gift for my brother.
    Worked fine.
    Now depositing or withdrawing large cash sums is bad.
    I wanted 1k in pound coins when they changed a few years ago and was asked why.
    They did not believe I wanted them for my fruit machines, I had 7 at the time.
    I took a selfie with the machines and showed it to the manager, eventually they gave me ( my money ).
  • Blue_Max
    Blue_Max Posts: 725 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    edited 11 October 2022 at 12:01AM
    phillw said:
    Blue_Max said:
    TadleyBaggie
    what is an AML?
    The bank was happy to take the deposit.
    That is like saying, nobody stopped me robbing the bank...

    AML is anti money laundering, which is triggered if someone pays 10k into an account with cash (I don't know if it's still euros or if they've switched to sterling).

    https://www.legislation.gov.uk/uksi/2017/692/regulation/27/made?view=plain


    "That is like saying, nobody stopped me robbing the bank"
    In reality, it is like the bank robbing me! LOL

    The £50 paper notes were deposited in sealed plastic bags signed and sealed by the bank a few years ago. I also have bank statements.
    I had explained to the bank, at the time of deposit that all I am doing is to convert the defunct paper notes to polymer.  They took my money with no questions asked.
    The triggering seems to be done automatically by a program. The bank staff failed to correctly investigate. The manager jumped to conclusions and accused me of Income Tax Fraud; a groundless accusation.
    I am in the process of making a formal complaint, supported with evidence, to the ombudsman.


  • Bradden
    Bradden Posts: 1,203 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    @Blue_Max - it sounds like you have this issue covered... what advice are you looking for on here?
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