Taxi Starting Fare in Bristol. Is this legit?

RealGem
RealGem Posts: 569 Forumite
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edited 9 October 2022 at 2:54PM in Public transport & cycling
Hi, I booked a taxi last night from the Bishopston area to the city centre and the taxi driver phoned to say he was outside the address.

He was not outside at all, and when I spoke to him he changed his story and said he was in a different location, and could I go to him? I have osteoarthritis and fibromyalgia and had a heavy suticase (and even if I didn't, having to go to where the taxi is ...kind of defeats the purpose of a taxi!) I needed to get a coach from Bond Street 40 mins later. I told him this and he finally turned up. 

When I got in I asked him to show me the meter, but he was reluctant to do so. But he eventually showed me his phone app, and the meter said £11.50. I had been in the cab no more than three minutes. 

He said he had started the meter as soon as he knew I was going to town. Well that was ten minutes before he arrived! When he lied about being outside the address. 

He insisted that he only started the meter once I got in the cab, and that in Bristol the start price is £5 and on weekends the start price is £10. 

I did not believe this so he said Do you want me to call my boss? I was certain he was bluffing so I said Go on then. He called him and the boss said the whole fare was £13.50. THAT part I did believe. But I suspected the driver of lying about the start price.

So if £13.50 is correct and it seems to be, the first 3 minutes cost £11.50 and the next 17 minutes cost £2 according to the driver!

While I understand there is a basic start rate (where I live it's £3.50 even on a Saturday, and in at least two other cities it is the same), I find this driver's account hard to believe. 

Please can someone confirm if he was telling the truth? Because I strongly suspect I would have been charged over £20 if I hadn't spoken to his boss. 

Thanks a lot


Look at it this way... In a hundred years who's gonna care?
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Comments

  • I don't know the ins and outs of it all, but I'd expect to pay £13.50 from Bishopston to the bus station, particularly at a weekend.

    I just checked UBER and it's currently showing around £10-11, hope this helps
  • RealGem
    RealGem Posts: 569 Forumite
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    Tucosalamanca said:
    I don't know the ins and outs of it all, but I'd expect to pay £13.50 from Bishopston to the bus station, particularly at a weekend.

    I just checked UBER and it's currently showing around £10-11, hope this helps
    Thank you sorry, I am rubbish at explaining stuff.

    I did believe the £13.50 price. It's the part the driver told me about there being a £10 start fee that I found hard to believe. I will amend my question, thanks. 
    Look at it this way... In a hundred years who's gonna care?
  • JGB1955
    JGB1955 Posts: 3,470 Forumite
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    The information for hackney cabs is here Taxi fares in Bristol.

    Private hire vehicles aren't subject to the same regulations.
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  • RealGem
    RealGem Posts: 569 Forumite
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    Is there anyone from Bristol who knows what the basic start rate is for private taxis?

    The firm was V Cars / Veezu

    Thank you
    Look at it this way... In a hundred years who's gonna care?
  • marcia_
    marcia_ Posts: 1,761 Forumite
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    RealGem said:
    Is there anyone from Bristol who knows what the basic start rate is for private taxis?

    The firm was V Cars / Veezu

    Thank you
     Ring the manager and ask 

    https://www.v-cars.com/locations/bristol/?gclid=EAIaIQobChMIt7Dd2tPT-gIVgdB3Ch0ezwYXEAAYASABEgIXe_D_BwE
  • KeithP
    KeithP Posts: 37,542 Forumite
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    Could it be that there is a £10.50 minimum fare?

    So, the meter shows £10.50 at the start, but doesn't increase until the distance travelled has absorbed that minimum fare.
  • RealGem
    RealGem Posts: 569 Forumite
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    KeithP said:
    Could it be that there is a £10.50 minimum fare?

    So, the meter shows £10.50 at the start, but doesn't increase until the distance travelled has absorbed that minimum fare.
    Yes, that's what the driver was claiming, but the same firm in my town charges £3.50 minimum, even on a Saturday, so I think he was lying. 
    Look at it this way... In a hundred years who's gonna care?
  • KeithP
    KeithP Posts: 37,542 Forumite
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    RealGem said:
    KeithP said:
    Could it be that there is a £10.50 minimum fare?

    So, the meter shows £10.50 at the start, but doesn't increase until the distance travelled has absorbed that minimum fare.
    Yes, that's what the driver was claiming, but the same firm in my town charges £3.50 minimum, even on a Saturday, so I think he was lying. 
    Different places... different rules... possibly.
  • annabanana82
    annabanana82 Posts: 3,017 Forumite
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    Bristol taxis and public transport has always been expensive. At least 7 years ago Bristol to Bradley Stoke was £50. So, yes I can well believe a £10 minimum charge. 

    Years ago I used to do some work in the Lake District, someone thought it may be cheaper for a group of us to get a taxi there and back. Bristol companies quoted us £600 to get us there, northern companies quoted us £200 to get us back.
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  • 400ixl
    400ixl Posts: 2,773 Forumite
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    This taxi service looks like a brokerage as much as a single entity. Their T&C's say if you believe you were over charged then to contact them to investigate and they will deal with the driver as appropriate.
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