Energy price cap

joburton4321

Hello, I’ve just received my latest energy bill from @octopusenergy and have found that from the 1st October they have charged me 50p/KWh for electricity and 14p/KWh for gas. This is way above the energy price cap unit rates set by the government of 34p and 10.3 p respectively. Obviously I have queried this and I’m waiting for a response, but has this happened to anyone else? 

QrizB

This thread would be better in "Energy" rather than polls.

joburton4321 said:

Hello, I’ve just received my latest energy bill from @octopusenergy and have found that from the 1st October they have charged me 50p/KWh for electricity and 14p/KWh for gas.

On the face of it this seems unlikely; Octopus have been fairly efficient at revising their tariffs and no-one else has reported a similar problem.

Can you post a photo or screenshot of your bill showing the calculation of what's owed? (Remove any personal information.)

joburton4321

Here are screen shots of the gas and electricity bills

QrizB

joburton4321 said:

Here are screen shots of the gas and electricity bills

Thanks for the screenshots.

Those aren't your bills, those are the tariff information panels.

Somewhere there will be two calculations - one each for gas and electricity - that say you used so-much energy at a given price, and so you're being billed an amount of money. A bit like this:

What are the prices per kWh that they've used in those calculations?

joburton4321

he billed amount just shows my usage against these tariffs exactly as you have shown above. 50.63p for electricity and 14.02p for gas. Obviously my bill will be higher than £2500 for a years energy as my usage is higher than ‘average’. Octopus have now responded to my post on their FB site and they are looking in to it 

QrizB

joburton4321 said:

Octopus have now responded to my post on their FB site and they are looking in to it 

That sounds promising. Do let us know how it turns out.