Utility Warehouse can not issue correct bill!

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HillStreetBlues
HillStreetBlues Posts: 3,270 Forumite
First Anniversary Photogenic First Post Name Dropper
edited 8 October 2022 at 6:44PM in Energy
I moved and the supplier is UV.
The opening reading  and move in date was incorrect. It's been a nightmare to get them to change it. (still ongoing after a a few months).
I have refused to pay the bill until it is corrected.
In their last e-mail they said they can not issue a bill for the correct readings only give a refund on the next bill. I've never had this before with any other supplier.
Is this normal or allowed? All I want to the bill to show the correct information, not just the figures juggled about.

Let's Be Careful Out There

Comments

  • [Deleted User]
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    It’s extremely common for a bill to be paid and then later corrected, with whatever refund/adjustment required made at that later time.
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