E-on - switching from a dual-rate to flat-rate electricity

grumbler

Asking on behalf of my elderly friend...
I just made some calculations and found out that with their usage and current prices 42p and 14p the annual bill is about £500 more than for a flat rate 33p. This ignores standing charge - is it the same? I spent a lot of time to find this 33p figure, and now I can't find it again on E-on's convoluted website.

How easy is it to change the tariff? In their online account I see "You can choose to renew your tariff without having to call us.", but only some more expensive dual-rate tariff is offered - "Our flexible tariff, where prices can go up or down with the wholesale market."

spot1034

There should be no problem getting them to agree to charge all units at the single rate. 

However you will need to get in touch with them, and at the moment that is a problem. I have much the same request to make as a result of the recent changes to the Next Online tariff that I am on, and have now been waiting for more than a week to get a response to my request via Facebook Messenger, which I have found in the past has been a very effective method of communication as they have responded within minutes. Not at the moment though.

[Deleted User]

I found Twitter private message to work extremely quickly.

matelodave

spot1034 said:

There should be no problem getting them to agree to charge all units at the single rate. 

However you will need to get in touch with them, and at the moment that is a problem. I have much the same request to make as a result of the recent changes to the Next Online tariff that I am on, and have now been waiting for more than a week to get a response to my request via Facebook Messenger, which I have found in the past has been a very effective method of communication as they have responded within minutes. Not at the moment though.

Probably because there are tens of thousands of people all asking to do something similar all at the same time, not to mention all those who've suddenly realised that it might be a good idea to phone in a meter reading, ask where their £66 is or just panicking over the size of their energy bills now they have sent in a meter reading.

Spoonie_Turtle

Do they have a smart meter or an older actual dual-rate meter?  When we changed 4 years ago they had to put in a new single-rate meter before they took us off Economy 10.

Maybe it's changed since then, but just mentioning as a possibility.

(Edit for clarity: this was Eon)

grumbler

Spoonie_Turtle said:

Do they have a smart meter or an older actual dual-rate meter?  When we changed 4 years ago they had to put in a new single-rate meter before they took us off Economy 10.

Maybe it's changed since then, but just mentioning as a possibility.

Old dual rate meter, but it will be replaced with a smart one next week.

dave_dph

Sorted this out for a neighbour who's storage heaters had been replaced with daytime 'magic clay heaters.' Ouch!

Eon are quite happy to move you onto a single rate tariff whilst keeping the ec7 meter, just takes a phone call.