Edf direct debit

Monster_mash

victor2 said:

Monster_mash said:

[Deleted User] said:

Did you not expect some sort of increase, given the news over the last nine months or so?

I’m on a 2 year fix which I joined about 6 months ago

Work out if the rate EDF are proposing is reasonable. Did you have a credit or debit balance at your last bill? That and the £400 government grant needs taking into account.

One annoying issue with EDF is that they only bill once every 6 months, so until they produce a statement from a reading, your account will probably show a large credit.

You know your annual usage, so it's pretty easy to work out your annual cost on the fixed tariff from that (don't forget the standing charge). If you don't have a recent statement, work out your current actual balance if readings were submitted today, add your annual cost and divide by 12. That will be a realistic monthly cost. Deduct £67 from the monthly cost and that should be a reasonable amount to pay for the next 6 months, before reverting back to your calculated amount.

If you need help with the calculations, there's many people on here will assist if you post your rates.

Government grant is being paid into my account directly apparently.  Not bothered either way it still ends up paying edf.  

The credit is quite small, last year it was huge but they said that’s normal.  Total use based on last year’s useage and the tariff I am on is about £1500 so a reasonable monthly figure is about £120 if divided equally over 12 months.  It looks like my dd being too low means their £1800 estimate has by their figures had about £500 paid off it in 6 months.  A direct debit figure they set 🤦‍♂️

6 month bills are an absolute nuisance 

Mobtr

When EDF increase a direct debit they tell you on your bill rather than a separate email or text. Have you looked at your bills? Not everyone reads them properly then complain when the direct debit is increased saying they haven’t been told. 

Robin9

molerat said:

Robin9 said:

You will not get an email, letter, text or phone call.

You should get an e-mail for a DD change

Account number xxxxxxxxxx

 

Dear xxxxxxxxxxx

   

We can confirm that the amount of your monthly Direct Debit has changed to £xx.xx. This is based on your most recent review and the information you provided during the sign-up process. However, because your Direct Debit has now been decreased, you must consider the possibility that you may end up paying too little for your energy over the year.

As well as "An update to your direct debit" letter in your account activity.

Not had that type of email content -  only a prompt to look at my account for the letter.   Due a review next week .

victor2

Monster_mash said:

victor2 said:

Monster_mash said:

Deleted_User said:

Did you not expect some sort of increase, given the news over the last nine months or so?

I’m on a 2 year fix which I joined about 6 months ago

Work out if the rate EDF are proposing is reasonable. Did you have a credit or debit balance at your last bill? That and the £400 government grant needs taking into account.

One annoying issue with EDF is that they only bill once every 6 months, so until they produce a statement from a reading, your account will probably show a large credit.

You know your annual usage, so it's pretty easy to work out your annual cost on the fixed tariff from that (don't forget the standing charge). If you don't have a recent statement, work out your current actual balance if readings were submitted today, add your annual cost and divide by 12. That will be a realistic monthly cost. Deduct £67 from the monthly cost and that should be a reasonable amount to pay for the next 6 months, before reverting back to your calculated amount.

If you need help with the calculations, there's many people on here will assist if you post your rates.

Government grant is being paid into my account directly apparently.  Not bothered either way it still ends up paying edf.  

The credit is quite small, last year it was huge but they said that’s normal.  Total use based on last year’s useage and the tariff I am on is about £1500 so a reasonable monthly figure is about £120 if divided equally over 12 months.  It looks like my dd being too low means their £1800 estimate has by their figures had about £500 paid off it in 6 months.  A direct debit figure they set 🤦‍♂️

6 month bills are an absolute nuisance 

I left EDF over a year ago, not least because of their 6 month billing system. The good news is they will be moving all their customers over to the Kraken billing system developed by Octopus in 2023. With that you can submit readings every month and get a statement within hours of a reading going in.

Normally, on a monthly DD account, you will have a sizeable credit built up by this time of year, which will help cover your winter heating costs. It doesn't sound as if they are a million miles out with their estimated cost and DD, but if they acknowledged they didn't notify you before of a DD change, it could be worth complaining again. Difficult to switch suppliers these days. I seem to remember EDF were amenable to my suggested DD changes through their online chat system, once you'd got past the annoying robot.

Monster_mash

Mobtr said:

When EDF increase a direct debit they tell you on your bill rather than a separate email or text. Have you looked at your bills? Not everyone reads them properly then complain when the direct debit is increased saying they haven’t been told. 

Not had a bill in months 

Monster_mash

Robin9 said:

molerat said:

Robin9 said:

You will not get an email, letter, text or phone call.

You should get an e-mail for a DD change

Account number xxxxxxxxxx

 

Dear xxxxxxxxxxx

   

We can confirm that the amount of your monthly Direct Debit has changed to £xx.xx. This is based on your most recent review and the information you provided during the sign-up process. However, because your Direct Debit has now been decreased, you must consider the possibility that you may end up paying too little for your energy over the year.

As well as "An update to your direct debit" letter in your account activity.

Not had that type of email content -  only a prompt to look at my account for the letter.   Due a review next week .

I’ve never had a prompt either

Grumpy_chap

Is it possible that the OP has a "paperless" option box ticked, so any communications are online and the onus is on the individual to check the online system?

Monster_mash

Grumpy_chap said:

Is it possible that the OP has a "paperless" option box ticked, so any communications are online and the onus is on the individual to check the online system?

Nope, I get paper bills.  The only feasible thing is that edf have prevented communication by email, text etc, possibly  because the previous owners wanted it that way

Mobtr

Monster_mash said:

Mobtr said:

When EDF increase a direct debit they tell you on your bill rather than a separate email or text. Have you looked at your bills? Not everyone reads them properly then complain when the direct debit is increased saying they haven’t been told. 

Not had a bill in months 

Do you have an online account? You can still have one & get paper bills 

Monster_mash

Mobtr said:

Monster_mash said:

Mobtr said:

When EDF increase a direct debit they tell you on your bill rather than a separate email or text. Have you looked at your bills? Not everyone reads them properly then complain when the direct debit is increased saying they haven’t been told. 

Not had a bill in months 

Do you have an online account? You can still have one & get paper bills 

Yes but the only bills on there are copies of what I get in the post, I got one about 6 months but if I am supposed to be alerted it’s there by email/text/anything I am not