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What’s happened to my energy credit

Took meter readings on 1st Oct where I had £291 in credit. Account said it  could take up to 10 days for bill to show.  4th Oct the £66 went in which brought it to £357 in credit. Checked today and it has gone down to £291 again !!! Still no bill ! Any ideas what’s happened ? 


  • Robin9
    Robin9 Posts: 12,149 Forumite
    First Post First Anniversary Name Dropper
    The £66 will have been transferred to the bank account that pays the DD
    Never pay on an estimated bill
  • [Deleted User]
    They’ve refunded the rebate like several suppliers have said they will.
  • LoopyLorna13
    Hi guys , thanks for your replies but definitely nothing refunded to bank account so far 
  • User70200
    Have you tried asking your supplier? I think it can take about 5 days for a refund to process back to your bank, if this is the first part of the £400 government rebate. I prefer to email mine as it means I’m not stuck on hold for an indeterminate time and you have a copy of all correspondence in your inbox/sent folder if you need to refer back to anything.
  • LoopyLorna13
    We’ll leave it a few days and see what happens then contact them . There never seems to be anything straightforward with these things does there ?
  • Jonboy_1984
    Jonboy_1984 Posts: 1,226 Forumite
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    It’s a basic accounting principle, they have to allocate the funds to a specific customer before sending them out. 

    Large payment runs then need a file producing, sending to the bank and authorising, that takes a couple of days to process.
  • otb666
    otb666 Posts: 730 Forumite
    First Post Name Dropper First Anniversary Combo Breaker
    i am in the same boat waiting for my refund 66 into bank
    35k savings no debt
  • Troytempest
    With OVO - usual DD went out on 4th - the £66 was in bank this morning (now redirected back to my OVO energy account)
  • The_Green_Hornet
    I would imagine that most suppliers will use BACS to make the refund payments which on average take 3 working days to clear.
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