What’s happened to my energy credit

LoopyLorna13

Took meter readings on 1st Oct where I had £291 in credit. Account said it  could take up to 10 days for bill to show.  4th Oct the £66 went in which brought it to £357 in credit. Checked today and it has gone down to £291 again !!! Still no bill ! Any ideas what’s happened ? 

Robin9

The £66 will have been transferred to the bank account that pays the DD

[Deleted User]

They’ve refunded the rebate like several suppliers have said they will.

LoopyLorna13

Hi guys , thanks for your replies but definitely nothing refunded to bank account so far 

User70200

Have you tried asking your supplier? I think it can take about 5 days for a refund to process back to your bank, if this is the first part of the £400 government rebate. I prefer to email mine as it means I’m not stuck on hold for an indeterminate time and you have a copy of all correspondence in your inbox/sent folder if you need to refer back to anything.

LoopyLorna13

We’ll leave it a few days and see what happens then contact them . There never seems to be anything straightforward with these things does there ?

Jonboy_1984

It’s a basic accounting principle, they have to allocate the funds to a specific customer before sending them out. 

Large payment runs then need a file producing, sending to the bank and authorising, that takes a couple of days to process.

otb666

i am in the same boat waiting for my refund 66 into bank

Troytempest

With OVO - usual DD went out on 4th - the £66 was in bank this morning (now redirected back to my OVO energy account)

The_Green_Hornet

I would imagine that most suppliers will use BACS to make the refund payments which on average take 3 working days to clear.